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Location: Peterborough, England, United Kingdom, PE4 5HG
Are you an ambitious engineer with a keen eye for detail and a customer focused attitude? We have an exciting opportunity for a Tendering Engineer to join our team. In this pivotal role, you'll explore customer enquiries, interpreting technical requirements for spare parts across a diverse range of equipment including steam turbines, reciprocating compressors, and auxiliary gearboxes.
The main purpose of the role is as follows:
1. Drive customer satisfaction, business growth and performance in relation to our Parts revenue stream.
2. To provide quotations and secure orders from our customers for our OEM replacement parts for Steam Turbines, Reciprocating Compressors and Gearboxes.
3. To ensure we remain highly responsive to customer enquiries and requests for quotation with a hands-on approach to winning orders and working with other team members.
Who are we?
Chart Industries is a leading global manufacturer of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employees over 11,700 people based across 64 global manufacturing locations and 50+ service centres. Recognised for an innovative edge and expansive portfolio, Chart has a global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few.
In 2023, Chart acquired Howden, a leading global engineering business. Since 1854, Howden has been at the forefront of developing engineering solutions for the needs of industrial processes. Today, Howden provide mission critical air and gas handling products to clients with our range of highly engineered compressors, blowers, fans, steam turbines and rotary heat exchangers. The strategic combination of Howden and Chart expands our offering of products and solutions across the Nexus of Clean -- clean power, clean water, clean food and clean industrials.
Together we are advancing a more sustainable future, by helping our customers to increase their environmental & functional efficiencies and decarbonise their operations. We have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers tackle some of the planet's most pressing issues.
What will you do?
• Ensure you fully understand the customer requirements.
• Assess the enquiry and identify the full scope of supply.
• To manage contract conditions and financial requirements within delegated level of authority.
• Issue enquiries to suppliers for proprietary equipment and evaluate resultant supplier quotations for inclusion in our quotations to our customers.
• Prepare quotations and cost make-ups for the complete scope of supply in-house manufactured and bought-out equipment and / or services.
• Work closely with the Sales team, to provide support to generation / development of opportunities and win orders.
Growing the business
• Actively seek opportunities to offer additional products and services that will add value to the customer.
• To be a problem solver, and not afraid to use new ideas / initiatives and challenge our processes.
• Continually update personal knowledge of relevant new technologies, legal, safety, contractual and export compliance regulations.
• Manage and develop relationships with customers in a positive manner.
• Negotiation with customers as appropriate and within levels of delegated authority.
• Work closely with the sales team, Agents and Partners to support them to generate new leads, respond to queries and win orders.
• Diligence at all times in protecting the Company commercial and warranty liabilities.
Delivery of customer solutions
• Liaise with other areas of the business to ensure we can meet customer requirements and to resolve issues that may prevent us from meeting our customers’ expectations.
• Issue tender documentation and work as part of the team for handover to production.
• Provide ongoing support to the Contract Engineers through and after the handover process as required.
• Liaise with colleagues as appropriate to resolve any issues on terms and conditions and financial requirements
• Liaise with design engineers and manufacturing areas to ensure full compliance with original design specification, customer specifications and delivery requirements.
• Achieve individual and team KPIs for performance in relation to customer feedback, enquiry response time, volume of sales, margin growth and quote to order conversion rate.
• Fully support the processes for revenue recognition and cash collection.
• Ensure all requirements for export and legal compliance are understood and followed.
• Ensure CRM data is kept up to date with the latest information.
• Ensure that the highest levels of quality assurance are maintained for all activities within the scope of the role.
What do you bring?
An ideal candidate would likely have the following profile;
* Previous experience in mechanical or electrical engineering with estimating experience of bespoke engineered products and services is considered as highly relevant.
* Minimum HNC in an Engineering subject or equivalent qualification / experience.
* Good technical knowledge of similar products and the processes to manufacture them.
* An excellent ability to manage workload is important as balancing customer demands and managing day-to-day priorities within team are key activities
* Good knowledge and experience of Microsoft Office products.
* Excellent interpersonal communication and written skills.
* Strong commercial acumen and taking balanced commercial risks where appropriate.
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Howden more broadly, we would welcome your application and be eager to learn more about you.
Our Benefits Package
This is a permanent position based at our office in Peterborough, including an early finish on Friday. Our range of fantastic benefits includes:
* Generous holiday entitlement package totalling 33 days annual leave
* Howden Pension Plan with a maximum employer contribution of 7%
* Enhanced Maternity, Paternity, shared parental and adoption leave pay
* Free onsite parking
* Group Income Protection plan
* Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing
* Dedicated Help@Hand Service – free counselling, physiotherapy, financial support, medical second opinion, remote GP, personal training, nutrition consultations etc
* Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering
Chart is an equal opportunities employer
The Company intention in respect of recruitment, selection and promotion is to appoint the most suitable candidate for each job regardless of that person’s race, religious beliefs, sex, sexual orientation, marital status, age or disability.
Chart Industries, Inc. is a leading independent global manufacturer of highly engineered equipment servicing multiple applications in the Energy and Industrial Gas markets. Our unique product portfolio is used in every phase of the liquid gas supply chain, including upfront engineering, service and repair.
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