Go back Doncaster & Bassetlaw Teaching Hospitals NHS FT
Care Flow Navigator - Emergency Department
The closing date is 05 February 2026
This is an exciting opportunity to join our Emergency Department team working as part of Administration team in either of the following locations: Front Door Assessment and Streaming Service (FDASS), Ambulance Assessment (AMT) or Minor Injuries Unit (MIU), providing patient support and administration services. Duties include patient registration, coordinating the direction and flow of patients who present as "walk ins" to the Emergency Department (ED), processing patient documentation and retrieval of patient records, reception duties, dealing with telephone enquiries, ordering transport for patients and booking patient appointments.
A confident communicator, at all levels with the ability to display outstanding customer care skills. Excellent keyboard skills are essential with experience of working quickly and accurately under pressure.
Carrying out all administrative processes connected with patients' attendance in the Department and their further treatment, transfer and discharge.
Shifts will be via roster over a 24/7 period including days / evening / nights / weekends and bank holidays on a rotational basis. This will also include cross site working where necessary
Please note: This advert may close early if a sufficient number of applications have been received.
Main duties of the job
* To greet all patients in a polite and friendly manner.
* Register and direct patients using appropriate guidelines via one of the following: ED Streamer, Front Door Assessment & Streaming Service (FDASS) or Ambulance Assessment (AMT).
* Support patients to use the ED streaming tool to ascertain that the patient is in the correct location and requires the Emergency Department. If not, be able to re‑direct accordingly.
* To be able direct and support patients to use the navigation iPads.
* To work with the navigation nurse to complete the patient navigation process in line with Standard Operating Procedures.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under‑represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:
* Extensive range of learning opportunities
* NHS Pension Scheme
* Generous holiday entitlement in line with Terms & Conditions
* Comprehensive health and wellbeing support
* NHS Car Lease schemes and a range of salary sacrifice scheme
* Discounts on restaurants, getaways, shopping and finance through external providers
Job responsibilities
Please ensure you read the attached job description and person specification carefully. If your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Qualifications & Training
* Basic keyboard skills
* Good general education to GCSE level or equivalent
Knowledge & Experience
* Working in a customer services background
* Understanding of GDPR and confidentiality issues
* Previous experience of working with the general public
* Seizes opportunities to learn about and implement new technology to enhance personal and team performance
Personal Attributes & Skills
* Able to speaking confidently, conveying clear messages to a wide range of people
* Demonstrate positive attitudes and behaviours, dealing with people, problems and situations with honesty, integrity and respecting diversity
* Employ tact and patience when dealing with difficult situations remaining polite and understanding at all times
* Commitment to undertake and complete learning activities, which will form part of the role development
* Maintain confidentiality at all times in respect of the Data Protection Act (1998)
* Demonstrate good verbal and written communication skills with the ability to follow both verbal and written instructions
* Highly developed self‑motivation skills. Able to work in a logical and/or methodical manner and able to work under own initiative.
* Able to work independently in a fast paced environment
* Ability to accommodate and adapt to the demands of the post with flexible working as required and good attendance
* Demonstrate clear commitment to the team approach; exchanging ideas and providing support to colleagues
* Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all
* Conveys written information clearly and accurately to a wide range of recipients
* Speaks confidently, conveying clear messages to a wide range of listeners
* Embraces responsibility for identifying sound and effective solutions to a variety of different problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Doncaster & Bassetlaw Teaching Hospitals NHS FT
Address
Doncaster Royal Infirmary / Mexborough MIU
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