Porsche Retail Group (PRG) has an excellent opportunity for a Retail Transaction Manager to work at Porsche Centre Guildford. To apply, candidates must have experience in a previous F&I focused automotive role.
Role:
Reporting to the General Sales Manager, the Retail Transaction Manager (RTM) will be responsible for maximizing the Centre’s Finance Income (F&I) and Value-Added Product Targets. The RTM will coach the Sales Team on income streams, support selling and advising on funding options, and ensure an exceptional customer experience while complying with all internal procedures and regulations.
Responsibilities:
* Ensure all customers are qualified and offered relevant value-added products
* Engage customers with finance/product presentations and record referrals accurately
* Support target setting and monitor F&I performance of Sales Executives
* Coach sales staff on finance referrals
* Maintain accurate F&I data for forecasting and tracking
* Manage VWFS Finance Renewals and related platforms
* Handle customer concerns promptly, following FCA complaint procedures and Porsche standards
* Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform
Minimum Qualifications:
* Proven experience in an F&I focused automotive role
* Knowledge of FCA and other regulatory bodies relevant to financial services (e.g., ICO)
* Understanding of AML and risk mitigation in high-value retail environments
* Knowledge of the motor industry and applicable regulations
* Highly organized with the ability to identify gaps and opportunities
* Excellent communication and negotiation skills
* Valid driver's license and ability to drive
Desirable Skills/Experience:
* Experience in fast-paced, customer-facing, luxury retail environments
* Proficiency with dealership management systems (DMS), CRM, and MS Office
* Understanding of industry processes
* Specialist Automotive Finance (SAF) Expert or Advanced accreditation
Company Culture & Benefits:
PRG promotes diversity and equal opportunities, believing diverse teams foster innovation. Benefits include a salary of £40,000 with OTE of £76,000, 33 days holiday, a company vehicle, preferential rates on products and services, life assurance, pension scheme, employee assistance, and mental health support.
Centre Location:
The largest ‘Destination Porsche’ in Europe, located in Guildford, with amenities nearby and easy access via train and parking.
Application Process:
Applications are managed through eRecruitSmart. Candidates must reside in and be eligible to work in the UK. Ensure your contact details are on your CV. For further information, request a full job description during your interview. We look forward to your application!
#J-18808-Ljbffr