Overview
Bank Health Care Assistants- In-Patient Unit
£12.21 - £12.62 per hour (dependant on experience), plus enhancements
Current Location: Camberley, Surrey (Farnham, Surrey from Spring 2026)
Are you passionate about delivering exceptional care?
Working at Phyllis Tuckwell gives you the opportunity to make a real difference to peoples lives, every day. We are looking for dynamic and motivated Health Care Assistants to join our In-Patient Unit bank team. This is a rewarding and flexible role where you provide high quality patient & family focused care within a supportive environment.
If you would like to be part of a welcoming and committed team and value strong peer and managerial support we would love to hear from you.
About You
A successful Bank Health Care Assistant will have:
* Previous experience in a caring role
* A recognised caring qualification
* Excellent communication, interpersonal and team working skills
* Flexibility to work across both the community and IPU teams
For a full list of essential requirements, please refer to the job description and person specification document.
Job Responsibilities
Post: Health Care Assistant
Accountable to: Inpatient Services Manager
Job Purpose: Under the direction and supervision of qualified registered staff, to maintain and support the highest standards of nursing care, so as to ensure that a high quality and comprehensive service is provided to all patients, their families and carers.
* 1.0 Clinical
* 1.1 To ensure statutory obligations are met that are relevant to the clinical area.
* 1.2 To ensure quality standards are maintained in order to provide the highest standards of holistic care.
* 1.3 To maintain and support the provision of assessment, planning, implementation, and evaluation of nursing care, within the limits of your qualifications and under the supervision of qualified staff.
* 1.4 Work to the agreed models of care and work allocation.
* 1.5 Escalate any clinical or non-clinical incidents to the nurse in charge, and complete incident documentation via Sentinel. Assist with investigations and risk assessments as appropriate.
* 2.0 Professional
* 2.1 To understand and work within the Health and Social Care Act 2008, and PT business plan and philosophy.
* 2.2 Work as part of the multidisciplinary team, providing holistic care to patients, their families and carers.
* 2.3 Deliver a safe and high standard of care in accordance with Phyllis Tuckwell policies, guidelines.
* 2.4 Where appropriate and under the supervision of qualified staff, provide information and support to patients, carers and relatives.
* 2.5 Maintain effective relationships with colleagues.
* 2.6 To maintain accurate, legible and contemporaneous records on all patients, to ensure documentation meets agreed PT standards and adheres to Caldicott Guidelines.
* 3.0 Managerial
* 3.1 To work in accordance with the PT Health and Safety Governance policies.
* 3.2 To effectively maintain and support the clinical area and monitor resources including clinical supplies and equipment.
* 3.3 To ensure a team environment is maintained by developing effective relationships and being considerate towards colleagues, to create a team spirit and provide personal support.
* 3.4 Manage your own time effectively to meet PT aims and objectives.
* 4.0 Training and Development
* 4.1 Maintain and support the professional development and safe practice of others through peer support, leadership, supervision and teaching.
* 4.2 Maintain up-to-date knowledge of PT guidelines, policies and procedures.
* 4.3 To identify and develop own knowledge and clinical skills, through continual professional development, clinical supervision, discussion with other members of the MDT, and through PT Annual Appraisal process.
* 5.0 Research
* 5.1 Participate in research and audit within the PT environment. 5.2 Assist in implementing the findings of evidence-based practice.
* 6.0 Safeguarding, Equality, Diversity and Inclusion
* Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.
You Are Required To
* Adhere to Phyllis Tuckwell Safeguarding Policy (held on the NEST), which supports the local authorities multi-agency safeguarding policy, the Care Act 2014 and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
* Inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.
Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.
This job description is underpinned by Phyllis Tuckwell’s philosophy, culture, and core values, which actively embrace diversity and inclusion and promote total team spirit. It is current and subject to yearly review in consultation with the jobholder.
Qualifications (Person Specification)
Qualifications
* Care Certificate / willing to undertake health care courses or other life skills
* Has NVQ / QCF / Regulated Qualifications Framework (RQF) / City & Guilds level 2 or above
Relationships and Communication
* Good communication and interpersonal skills
* Empathy and compassion
* Demonstrates a caring approach
* Ability to write in a clear and legible form
* Understand the importance of reporting any changes in a patient’s care to colleagues
Quality
* Commitment to providing high quality, individualized holistic care to patients and their relatives / carers
* Demonstrates competence in fundamental health care duties
* Understanding of Health and Safety and clinical governance
* Awareness of patient confidentiality and information governance
* Awareness of PT policies and procedures
Team Working
* Ability to work as part of a team and be willing to learn and take directions from others
* Understanding of multidisciplinary team working
* Interpersonal sensitivity to others
* Good attendance and punctuality
* Flexible approach
Experience
* Evidence of care skills from working in a care home, patients own home, or hospital setting
* Understanding and experience of caring for dying patients with progressive diseases
Computer Skills
* Basic IT skills (email and internet usage) and willingness to increase IT skills
Self Management & Leadership
* Ability to work unsupervised as appropriate, under the direction of a RN
* Enthusiasm and proactivity
* Ability to cope with stressful situations
* Self-awareness and coping strategies
* Openness to learn
Other Information
This post is subject to an enhanced Disclosure and Barring Service check. This role requires an enhanced DBS check where applicable.
Phyllis Tuckwell Memorial Hospice Ltd is an equal opportunities employer.
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