Alfa Laval UK & I are looking for a Claims Handler.
Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. We are seeking a hybrid Claims and Order Handler to join our Customer Service team. This is a hybrid role, with a primary focus on claims handling and some involvement in order processing.
The successful candidate will be responsible for managing all claims efficiently while maintaining exceptional customer service standards. This is a full-time position, working within the Customer Service team within our Camberley office.
If you are driven by delivering outstanding customer service and thrive in a fast-paced, detail-oriented environment as well as enjoy working across multiple systems and building strong customer relationships, this role could be a great fit for you!
Deliver accurate, end-to-end claims processing with a strong focus on detail.
Provide exceptional customer support throughout the claims journey.
Take full ownership of the claims process from initiation to resolution.
Process commercial claims across a diverse range of Alfa Laval products.
Oversee internal cost accounting and external billing activities.
Maintain proactive, clear communication with customers at every stage of the claims process.
Previous experience in handling claims, ideally in a technical or commercial environment.
A solution-oriented mindset with a passion for helping customers.
Comfortable using IT systems and proficient in Microsoft Office 365.
Holiday entitlement of 25 days + Bank holidays
Simply Health – Health cash plan available to enter worth over £2500 annually
Life Assurance – 4X annual salary when you remain in the pension
Training and Career Development potential
We care about diversity, inclusion, and equity in our recruitment processes. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory.
Reece Watmore, Talent Acquisition Partner, reece.