Job title: Business Operations Lead
Location: Brighton/Hybrid (UK working only) - minimum 2 days office based
Contract type: 12 month fixed term contract
Salary: Circa £30-36,000 dependent on experience
Closing date: Sunday 17 May
About Itad
We are a global consultancy providing evidence, learning and strategy services to help solve complex challenges.
We aim to build a more equitable, sustainable, and secure world by helping organisations use evidence to learn and take action.
In fast-moving, complex environments, we create space to reflect, make sense of change, and enable informed decisions. Through evidence, insight, and learning, we unlock strategies for better performance and lasting change.
The Team
The Operations team is a central function that provides the business what it needs to operate on a day-to-day basis. This ranges from ensuring there are the right facilities and equipment available at the right time to making sure our systems are working effectively and efficiently.
The team develops and maintains our policies and processes to enable us to deliver high quality work to our clients that are also compliant with the requirements of our sector and support our values.
It’s a small team so we work closely to support and backstop each other when required and work with the other business units to implement change and improvements. The team also plays a crucial role to support our Executive Committee and Board by coordinating monthly reporting and actions and works flexibly to support the evolving needs of the business and our clients.
The Role
The role of Business Operations Lead is responsible for providing vital support to our Executive Committee (ExCo) and Board, supporting the continuous development and operation of health and safety functions and coordinating policy management. The role is responsible for facilitating a clean, safe and inclusive working environment for staff and visitors through day-to-day office management.
Main duties, responsibilities and expected outputs
Company Governance (Board and Executive Committee) – 30%
Purpose: Provide proactive support to the Executive Committee, Board and Managing Partner to support the delivery of the strategy.
* Diary management, organisation of Board and ExCo meetings, arranging other appointments as required. Including scheduling of monthly, quarterly and ad hoc Board, ExCo, ARRC and REMCO meetings, Partnership, leadership, practice & unit reviews, communicating with key internal and external stakeholders to align calendars.
* Coordination and preparation of monthly and quarterly reports and agendas, liaising with teams across the company to ensure submission of required information in a timely manner.
* Providing coordination support to meetings, filing, agendas, taking and circulating meeting minutes and following up on actions monthly and quarterly.
* Coordination of Partner SDR reviews and check‑ins, ensuring completion of appropriate paperwork and coordination of 360 reviews.
* Acting as liaison between internal and external stakeholders in relation to the Board and its committees.
* Ad hoc support to the Managing Partner including calendar support, liaising with external stakeholders and travel bookings.
* Creating summary documents for the business e.g. ExCo summary, Management of Board and ExCo report completion, creation and management of action log, assistance on Company Secretary queries.
* Develop summary of key messages from ExCo meetings for all staff through ExCo updates and ExCo drop‑in meetings.
* Other tasks as requested by Directors that are appropriate to the ExCo.
Health & Safety – 20%
Purpose: Management and development of Fire evacuation, First Aid & DSE procedures and processes to monitor and prevent accidents and incidents in the workplace.
* Develop and manage the day-to-day operation of Fire evacuation, First Aid & DSE policies, ensuring compliance with current H&S legislations.
* Undertake risk assessments for DSE, fire evacuation & first aid, identify risks to the business and mitigate risk by implementing recommendations and recording actions.
* Manage First Aid and Fire Warden teams, including regular communications, overview of rotas, equipment checks, up-to-date training and compliance to maintain a healthy productive workspace that is inviting to team members.
* Develop and maintain Fire evacuation, First Aid & DSE reporting processes and process mapping.
* Liaise with suppliers for annual H&S checks (including fire lighting testing, fire extinguisher testing, fire risk assessments) and ensure they are carried out in a timely manner and to our compliance needs.
Office & Facilities Management – 20%
Purpose: Contributes to the efficient running of the office through standard operating procedures in order to support team members in the delivery of their work.
* Preparation of the operational budget lines. This will include analysing quarterly financial actuals and identifying opportunities for cost savings.
* Support team members with company events including regular social events and annual celebrations.
* Day-to-day facilities supplier contract liaison for operations and support (excluding Information Systems). Including coordination of essential business services such as maintenance, cleaning, waste disposal and security.
* Coordinating maintenance of office fixings & equipment and ensuring they are fit for purpose.
* Regularly review cleaning and consumables suppliers (e.g. coffee) for quality control and cost effectiveness, including conducting audits where necessary to ensure office facilities meet compliance standards and regulations.
* Management and monitoring of Facilities and Admin mailboxes, cascading relevant messages and dealing with internal requests.
* Oversee provision of stationery and office-based purchases, reviewing purchases and suppliers to ensure best value for money.
* Ensuring that internal Fire evacuation, First Aid & DSE learning material processes and procedures are kept up to date and in line with compliance, e.g. Operations Inductions, Business Operations SharePoint site, signage and Itademy learning courses.
Compliance and Policy Management – 20%
Purpose: Coordinates and maintains a compliant policy library with client-aligned policies, training, and audit processes in line with ISO 9001 standards.
* Provide advice and assistance to staff with the development, implementation and maintenance of compliant policies and procedures relevant to Itad’s operations and standards.
* Identify potential gaps and weaknesses in Itad’s policies and processes and develop preventative and remedial measures.
* Liaise with the HR team to ensure mandatory regulatory training is provided at induction and ongoing as required for all staff.
* Conduct audits and reviews to ensure execution standards in line with Itad’s Business Management Manual (which complies with ISO 9001).
* Ensure Itad policies comply with client requirements as set out in the Terms and Conditions and are appropriately flowed through supply chains.
Company communication and events – 10%
Purpose: Support the delivery of key information to inform and engage internal stakeholders across the business.
* Lead regular inductions and guidance on behalf of the Business Operations team.
* Produce and maintain the Itad Main Page SharePoint and Business Operation SharePoint sites.
* Provide oversight of the weekly staff newsletter publishing relevant key information from internal and external sources.
* Supports the wider Operations team by promoting use of appropriate technologies and maintenance software to streamline work and aid inclusion, e.g. automate key processes through Power Automate, Apps and SharePoint.
* Supports and facilitates the coordination and delivery of Company Business Days.
Benefits
* A matched company pension up to 5% with a wide range of fund options.
* 26 days holiday per year, plus 3 flexible days and the option to purchase another 5 days, flexible bank holidays.
* Hybrid and flexible working from anywhere in the UK.
* Cycle to work scheme.
* Itad Rewards: Offers up to 20% discount at over 100 UK retailers. There are savings on gym memberships, holidays, restaurants, cinemas, and an average 5% discount on supermarkets.
* Discretionary bonus scheme.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
We are committed to equality and inclusion to empower people both within our organisation and through our work. We know that employees with diverse backgrounds, perspectives, and experiences make us a more effective and innovative company and we therefore welcome and encourage applications from interested candidates regardless of age, sex, gender identity, disability, sexual orientation, race, religion, or belief.
We are not able to support a work permit for this role so candidates must already hold the right to live and work in the UK independently.
Please note, we will be interviewing candidates on a rolling basis, early applications are encouraged.
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