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Lead Customer Service Advisor
Reference: MAY20258397
Expiry date: 2025-05-20 17:30:00.000
Location: Hoddesdon
Benefits: A superb range of exclusive, colleague-only benefits and discounts
This is an exciting opportunity for a Lead Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists at our busy site in Hoddesdon. As the first point of contact, you will liaise directly with the customer, the bodyshop, and third parties to ensure an excellent customer experience.
As the Lead CSA, you will coordinate our Bodyshop. Your responsibilities include preparing job cards and files, maintaining an efficient filing system, providing vehicle progress reports, arranging courtesy cars, and collecting payments, with attention to banking/security arrangements and insurance excesses.
We value interest and passion in our work. A professional appearance, customer focus, teamwork mentality, and IT literacy are essential. Skills in problem solving, escalation, supporting retail sales opportunities, and experience in fast-paced customer-facing roles in the automotive industry (dealership, accident repair, service, or sales) are required. A full UK Driving Licence is also essential.
Why choose FMG RS?
We offer a fantastic basic salary, along with many benefits:
* Uncapped monthly bonus schemes plus guaranteed bonus during holidays
* Starting with 23 days annual leave, with options to buy or sell up to 5 days, plus public holidays and a birthday day off
* Free life assurance (x2 salary)
* Exclusive vehicle-leasing schemes
* Pension & share schemes
* Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance
* Benefits app for discounts and cashback
* Wagestream app for financial control and benefits
* Part of ZIGUP, a leading provider of mobility solutions, offering security and variety
* Opportunities to boost earnings through bonuses
* Investment in your growth and career progression
* Growing company committed to EV and industry innovation
Join the FMG RS family
With the best people in the industry, we believe no one else can do what we do as well. So, what are you waiting for?
We are agile. We are experts. We are imaginative. We are reliable.
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