23 Apr, 2026# Independent Living Advisor* CV-Library* Crewe, Cheshire### Job DescriptionIndependent Living AdvisorLocation: Crewe, ChesireHourly rate: £14.87 PAYEContract Type: 3 monthsOverviewWe are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme.Role PurposeThe postholder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements.Key ResponsibilitiesBuild positive relationships with residents, delivering a warm, responsive, and customer-focused serviceSupport prospective residents with viewings and assist new tenants in settling into their homesProvide guidance on tenancy agreements, rights, and responsibilitiesAssist residents with housing benefit queries and accessing financial supportConduct regular health & safety checks, inspections, and risk assessments across the schemeMonitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services)Maintain accurate and up-to-date records, including resident and emergency contact informationRespond to and report resident disputes or concernsSupport referrals for aids, adaptations, and assistive technology to promote independenceRespond appropriately to low-level emergencies and escalate where requiredWork collaboratively with internal teams to ensure seamless service deliveryCoordinate and support Domestic Technicians in their daily duties and prioritiesKey OutcomesHigh levels of resident satisfaction and service deliveryResidents understand scheme systems (e.g. intercoms, emergency procedures)Accurate, timely, and compliant record-keepingAdherence to organisational standards, policies, and regulatory requirementsAchievement of individual and team objectivesEssential RequirementsExperience working with older people in a housing, care, or support settingStrong communication skills with the ability to adapt to individual needsGood administrative and numeracy skillsAbility to work independently and collaboratively within a teamProficient in Microsoft OfficeCommitment to equality, diversity, and inclusionDesirable Skills & ExperienceKnowledge of Housing BenefitExperience supporting individuals through bereavement or lossUnderstanding of housing management and support servicesAdditional RequirementsRelevant professional or vocational qualificationFull UK driving licenceWillingness to work flexibly, including evenings and weekendsAbility to work in a mobile capacityFor more information about the role, please contact Richard Coombs on (phone number removed) and email a copy of your CV
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