Overview
Join to apply for the Service Coordinator - Road Equipment role at SMT GB.
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have a substantial heritage dating back to 1946. Our mix of agility and international experience provides a synergistic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and the US.
The main focus of this role is to coordinate the end-to-end management of servicing and repair activities, while managing and prioritising resources to ensure customer issues are resolved in a timely manner. The role requires ensuring a high level of cooperation and communication across the business to deliver an excellent and consistent level of service.
What You’ll Be Doing
* Coordinate allocated engineers’ diaries, materials, labour and other resources required for the efficient completion of any job.
* Action and quote for any additional repairs highlighted from engineers via site visit reports, service inspection reports, machine workshop inspections or direct feedback.
* Ensure compliance with all processes and dealer operating standards in accordance with the SMT GB Integrated Management System (SHEQ) Safety, Health, Environmental care and Quality.
* Address any H&S and/or Environmental concerns relating to case management.
* deputise at the request of the Service Delivery Manager during periods of holiday or other authorised absence.
* Raise to the attention of the Service Delivery Manager any ongoing or serious anomalies regarding costs incurred in jobs.
* Ensure adherence to Time Guides and technical information, and close all jobs, particularly warranty jobs, in accordance with them.
* Support the Service Delivery Manager with identification of training and development of Engineers.
* Strive to meet relevant KPIs as prescribed from KPI dashboard.
What You’ll Need
* Excellent customer service skills both over the phone and by email.
* Understanding of mechanical terminology and associated work.
* Strong IT skills with good working knowledge of MS Office, including Excel.
* Ability to work on own initiative and communicate effectively at all levels.
* Reliable, honest, trustworthy, and a good timekeeper.
* Ability to read and understand technical reports.
* Positive, cooperative and flexible attitude at all times.
* Ability to work in a fast-paced environment with conflicting priorities.
* Ability to manage resources through planning and coordination.
Desirable
* Previous knowledge of invoice management is desirable.
* Ability to read and understand parts catalogues is desirable.
What’s in it for you?
Alongside a competitive salary we offer a host of fantastic benefits.
Benefits and Wellbeing
* Health Cash Plan – Reimbursement for prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
* Free Physio Access – Talk to a physio by phone or video.
* 24/7 GP Service – Private GP access anytime.
* Additional Health & Wellbeing Support and benefits.
Life Outside of Work
* Enhanced Sick Pay – Extra support when you’re unwell.
* Family Leave – Enhanced maternity, paternity and adoption leave.
* IVF Support – Paid time off for treatment and appointments.
* Retirement Support – Bonuses and phasedown days when it’s time to retire.
Financial Extras
* Pension – Company matches contributions up to 5%.
* Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
* Cycle to Work – Save on a new bike and accessories.
* Discounts Platform – Savings on groceries, holidays, shopping and more.
Our Values
Caring, Daring and Sharing. We strive to be service-minded, innovative, and collaborative with clients, colleagues, manufacturers and suppliers. These values create an engaging environment for passionate people who like to work with purpose.
SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. Submissions in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT reserves the right to contact candidates directly.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Machinery Manufacturing
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