Customer Onboarding Executive
We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Customer Onboarding Executive to support with customer orders that will require exception management.
Could that be you? If so, can you drive order management efficiency, reduce overdue updates, optimise customer interactions, and contribute to growth? We'd love to hear how you can make an impact in this role.
Here's why you'll love this role…
- Liaising with internal and external teams to understand reason for exception and progressing through to next step
- Identify and co-ordinate the resource required to resolve exception and fulfill customer order
- Respond to inbound customer queries on order status and next steps
- Strong customer focus with a commitment to delivering excellent service and ensuring customer satisfaction.
Here's why you'll be great in this role…
- You have experience liaising with customers and coordinating multiple delivery teams, ensuring seamless collaboration and ...