Overview
Operations Manager, Edinburgh (12-Month Maternity Cover).
About CAF: Innovation is in our DNA - we thrive on pushing boundaries and adapting to new challenges with a flexible approach. Committed to maintaining trains and trams, our mission is to enhance vehicle safety and reliability and deliver a comfortable, dependable, and sustainable commuting experience for all passengers. We’re based out of multiple locations across the UK with a 24/7 operation and use the latest digital technology to improve dependability. We value teamwork, support one another, and invite you to join our exciting journey.
What are the details of the secondment? This is a 12-month secondment opportunity, with the potential to extend up to 18 months. If relocation to Edinburgh is necessary, CAF will discuss possible support options directly with shortlisted candidates.
What can you expect from CAF?
* Positive Work Environment: based on mutual respect and team spirit.
* Professional Development: projects often span years, providing a long-term future for you and the organization.
* Learning and Autonomy: opportunities to work autonomously and decide what and how to proceed.
* Security and Reliability: CAF has a long history of delivering dependable services.
* Cutting-edge technology: work with latest technologies and develop innovative solutions daily.
Role and responsibilities
As the Operations Manager, you will have overall responsibility for delivering all activities related to clearly defined contractual services and business objectives. You will lead a team of engineers, managers, and technicians with the aim of meeting and exceeding contractual performance targets, using strong leadership and mentoring skills. The role may require some UK and Europe travel to engage with other CAF projects or suppliers.
Your daily duties will include:
* Deliver contract management services in accordance with policies, processes and procedures.
* Monitor expenditure against contract and ensure actual spend aligns with the budget. Accountable for contractual performance and reporting to the client.
* Project Programme compliance ensuring plans are produced in the required format and contain relevant information.
* Monitor and review contract performance through KPIs, including payments, variations, demand planning and inventory data management, technical support, supplier interfaces, warranty claims, repairable float management, and spares/material ownership.
* Conduct regular contract review meetings internally and with the client; coordinate material availability, warranty, stores and failure information.
* Prepare reports on contract performance, budget variations, and information required by contracts from suppliers.
* Schedule and run end-of-contract performance reviews against obligations.
* Coordinate with the manufacturing facility to ensure the depot can deliver the commissioning programme for the Units.
* Develop, manage and deliver mobilization stages of the contract.
* Set up, monitor and manage procedures and processes to deliver the Services for the client.
* Ensure that all resources are in place for service delivery.
* Manage contract disputes and escalate when necessary.
* Plan, undertake and monitor audits per the Audit Plan; support external audits as required.
* Governance of key project and business processes and procedures, including HSQE, Training and Competence, Risk Management, Financial Reporting, and Materials Management.
* Approve Warranty Engineering Change Requests (WECRs).
* Collaborate with HR to identify recruitment needs and maintain employee relations; govern the employee appraisal process.
* Approve client training plans and update project business plans as needed.
Qualifications and skills
To succeed in this role you will need:
* Engineering Degree – Mechanical or Electrical.
* Previous relevant experience in a similar role within the Rail industry.
* Project management experience delivering complex medium to large-scale projects.
* Ability to undertake technical and safety investigations.
* Ability to produce detailed, high-quality regular reports for internal and external stakeholders.
* Experience in managing and developing a project team.
* Knowledge of Health, Safety, Quality and Environment standards and systems.
* Risk identification and control.
* Strong contract management and client relationship skills.
* Knowledge of commercial and financial procedures.
* Experience in project or operational management and people management.
* Previous experience in engineering or rail environments and in commercial contract management.
What we offer
A Real Living Wage employer and signatory of the Armed Forces Covenant, RSSB Mental Health Charter and Women in Rail EDI Charter. Benefits include 25 days annual leave, a workplace pension scheme (up to 10% employer contribution), health care plan, Bike2Work, professional sponsorship, flexible working policy, family-friendly culture, paid volunteering days, and social value initiatives.
As a socially responsible business, we support meaningful social value impact on and off the tracks.
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