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Member experience specialist

York (North Yorkshire)
Rise Pilates Limited
€15,000 a year
Posted: 25 May
Offer description

We're hiring in York and looking for someone who can make every member feel welcome, supported, and seen.


The Role

You'll help run front-of-house and member experience at our York studio. From the first welcome to the last goodbye, you'll keep standards high and the studio experience consistent.


What We're Looking For

* Strong communication and people skills
* Organised, reliable, and comfortable working in a fast-paced studio environment
* Confident handling enquiries, bookings, and day-to-day member support
* A genuine interest in health, fitness, and creating great customer experiences
* Availability to work flexible shifts, including some evenings and weekends


What You'll Get

* Part-time and full-time opportunities in York
* Transparent pay progression based on experience and impact
* Structured feedback and regular check-ins
* Opportunities to grow with us as we expand
* A supportive team culture with clear standards


About Rise

We run reformer Pilates studios in Jesmond, Yarm, and soon in York. We're building something where the standard doesn't slip - every class, every instructor, every studio.

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