Senior Design Researcher – 6-Month Contract
Location: Edinburgh (2 days per week on site) - candidates not located in Edinburgh will not be considered.
Rate: Up to £600 per day (via Umbrella)
Are you a Design Researcher who thrives on strategic, future-focused projects?
This is a fantastic opportunity to join one of the UK’s leading financial services organisations, helping shape the future of everyday banking — particularly how customers engage with savings and current accounts through a reimagined mobile app experience.
You’ll be joining a newly forming, collaborative design and product team that’s building from the ground up. As the dedicated Senior Design Researcher, you’ll bring clarity, curiosity, and strategy to a complex, high-impact area — defining what the future of saving looks like for millions of customers.
What You’ll Do
* Lead strategic and exploratory research into how customers interact with savings and current accounts on mobile.
* Partner with designers, product managers, and engineers to define the future customer journey within the app.
* Develop research plans and deliver insights that directly shape design direction and long-term strategy.
* Work independently within a collaborative, cross-functional environment — setting the research vision for a brand-new team.
* Bring a strong voice for customers into every stage of the design process, from discovery to delivery.
What We’re Looking For
* Proven experience leading end-to-end research projects that inform both design and product strategy.
* Strong background in exploratory or generative research, uncovering unmet needs and emerging behaviours.
* Ability to work strategically — not just understanding the now, but helping define the next.
* Confidence working autonomously and influencing teams with clear, actionable insights.
* Experience across varied industries — bringing fresh perspectives to the world of digital banking.
* Excellent communication and stakeholder management skills.
Nice to Have
* Experience within financial services or digital banking.
* Hands-on usability testing and evaluative research experience.
Why Join?
You’ll be part of a major organisation at the forefront of digital transformation in financial services — where research truly shapes how customers save, spend, and interact with their money. Expect a culture that values curiosity, collaboration, and continuous learning, with the freedom to explore new ways of thinking
Candidates will ideally show evidence of the above in their CV to be considered please click the “apply” button.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
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