Assistant Front Office Manager
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
We are seeking an exceptional Assistant Front Office Manager to join our opening team at The St. Regis London. This is more than a supervisory role, it is an opportunity to help shape the guest experience at one of London’s most anticipated luxury destinations.
You will assist the Front Office Manager in overseeing all front office operations, including Guest Services and Switchboard. Your focus will be on delivering seamless arrivals and departures, ensuring every interaction reflects the highest standards of personalised luxury service.
Key Responsibilities
1. Support the Front Office Manager in managing daily operations across all front office areas
2. Ensure an efficient and elegant check-in and check-out process for all guests
3. Lead and inspire the front office team, fostering a culture of excellence and collaboration
4. Handle guest inquiries and resolve issues promptly, maintaining exceptional service standards
5. Monitor guest satisfaction and implement strategies for continuous improvement
6. Assist with staff scheduling, training, and performance management
7. Uphold compliance with all brand standards, policies, and procedures
8. Act as the Front Office Manager in their absence, ensuring operational continuity
9. Communicate effectively with other departments to deliver a flawless guest experience
Core Competencies
We are looking for a dynamic and detail-oriented leader with a passion for luxury hospitality and exceptional guest service. You should have:
10. Previous experience in front office or guest services within a high-end hotel environment
11. Strong leadership and interpersonal skills, with the ability to motivate and develop a team
12. A commitment to delivering personalised, anticipatory service
13. Excellent organisational and problem-solving abilities
14. Knowledge of front office systems and procedures
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
15. Competitive salary designed to recognise excellence
16. Enhanced pension
17. Life assurance
18. Company sick pay
19. Additional holiday allowance
20. Access to BenefitHub's exclusive retail, wellness and travel privileges
21. Friends & Family preferred rates at Marriott hotels worldwide
Career Development
22. Clear pathway for internal promotions and transfers
23. Cross-department training to refine your craft and broaden your expertise
24. Expert-led development programmes
25. Continuous learning through structured programmes
26. Premium e-learning platform access
27. Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
28. Private Medical Insurance
29. Employee Assistance Programme
30. Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
31. Food & Beverage discounts across Marriott properties
32. Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
33. Award programmes celebrating exceptional performance
34. The Astor Awards
35. Distinctive Moments celebration
36. Long service awards
37. Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
38. Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.