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Imagine a world with zero vehicle accidents, zero vehicle emissions, and wireless vehicle connectivity all around us. Every day, we move closer to making that world a reality. Aptiv’s passionate team of engineers and developers creates advanced safety systems, high-performance electrification solutions and data connectivity solutions so that automakers can bring advanced capabilities to more people around the globe. This is how we enable sustainable mobility and help to prevent accidents caused by human error.
We are seeking a highly skilled and motivated Account Manager to join our UK team, based in our Coventry, West Midlands, customer service centre.
The ideal candidate will have a strong commercial background within a T1 automotive supplier, with demonstratable experience delivering successful business results and profitable account growth in the sector.
Experience of selling technologically complex products into OEM’s involved in the vehicle electrification space would be beneficial.
Your Role:
Manage the commercial aspects of projects, in coordination with Program / Engineering teams, to deliver the budgeted level of profitability
Manage the commercial tasks including sales forecasts, cost & pricing, engineering changes, TVM, on-time cash recovery.
Build strong relationships with both customers and the internal teams across multiple functions including; Product Engineering, Costing, Manufacturing, Purchasing, Quality and Logistics.
Define and deliver the sales plan aligned to the product line, through strategy deployment and improving customer intimacy
Manage the complete customer ‘Request For Quotation’ process, at the customer and through the internal approval gates. Developing Business Win Strategies for your OEMs to support business growth targets
Manage the internal Engineering Change Management process to support timely and on-budget delivery of all changes
Work closely with the Finance team and all internal stakeholders to deliver against the commercial targets
Key Responsibilities:
Act as the customers first point of contact for all commercial related issues within EMEA.
Developing Business Win Strategies for your OEMs to support business growth targets
Tracking and reporting costs, and reporting out KPIs with measurable improvement action plans where required
Coordinate and present at the internal program approval gates to ensure compliance with budgets
Liaise with internal Operations, Quality, Program and Logistics teams to ensure the delivery of world class customer services and products.
Supporting customer and internal site visits across EMEA.
Supporting products in production: understand and facilitate quality resolution, service, price profit, technology, responsiveness, and performance issues.
Preparing and delivering customer presentations
Managing the customer portal and ensuring all requests are delivered on-timed
Conducting price and cost calculations and negotiations for proposals and contracts
Liaising with internal teams to understand and optimize costs for engineering changes
Adherence to TS16949 (IATF 16949), and all EOS/sales processes and procedures, including supporting internal / 3rd party audits
Transfer the “Voice of Customer” into the Executive leadership team
Your background:
Minimum of 5 years customer-facing experience in the T1 automotive supply base working with multiple automotive OEM’s. Global/AP OEMs Advantageous.
Proven success in delivering profitable growth in the T1 automotive supply base
Experience in the Vehicle electrification sector and/or electrical wiring harness would be advantageous
A strong academic background including University degree or equivalent, with a technical qualification being advantageous
A clear ability to clearly grasp and communicate technical details.
Excellent communication skills, presentation and negotiation skills
Ability to work autonomously, as well as part of the team to drive effective results
Strong emotional intelligence to understand how and where to add value both internally and at the customer
Fluent in English, additional languages could be advantageous
Strong working knowledge of MS Office (Outlook, Excel, PowerPoint, Teams)
You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
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