Permanent, Full Time (37 hours per week)
The role of the Business Resilience Manager is a key position within Stockport Homes Group (SHG), responsible for the organisation's resilience and response to unexpected business or service delivery events. The role ensures continued operation outside normal conditions and oversees recovery to a 'steady state'.
The post holder will ensure SHG's plans align with the wider Civil Contingency plan owned by the Council, and are tested against the GMRU (Greater Manchester Resilience Unit) strategy 2020-2030, adhering to GM Prepared guidance.
Within SHG, multiple 24/7/365 services are provided, including emergency responses via the CCTV Control Room. The role involves managing alternative work locations for critical services, overseeing the CCTV Control Room operations, and coordinating an effective Out-Of-Hours (OOH) service.
The successful candidate must engage with senior stakeholders across Police, Council, and GM organisations, translating strategic responsibilities into operational policies and procedures. Excellent communication skills are essential.
Key Responsibilities:
1. Lead, motivate, and develop staff to deliver services supporting SHG's objectives and customer needs.
2. Design, evolve, and embed a resilience framework, including third-party risk management.
3. Develop and maintain business continuity and disaster recovery plans.
4. Collaborate across departments to foster a resilient organisational culture.
5. Conduct simulations and exercises to test resilience plans and identify improvements.
6. Lead or support multi-disciplinary incident responses for effective recovery.
7. Ensure staff are trained and aware of resilience plans and procedures.
8. Monitor, analyse, and report on performance for continual improvement.
9. Align SHG’s plans with Borough Civil Contingency Plans and represent SHG in strategic forums.
Required skills include strong leadership, analytical problem-solving, communication, and experience in business continuity management, risk principles, and resilience strategies. Desirable qualifications include continuous professional development, knowledge of the social housing sector, CCTV incident management, and IT infrastructure impact on resilience.
SHG promotes diversity and inclusion, aligning with the 'Be You' approach. The role is based on Stockport Homes Limited terms, with employment subject to background checks and SIA licensing, which SHG will fund.
Application instructions specify applying via the careers page, with a closing date of 14th September 2025, and interviews scheduled for 23rd September 2025.
SHG is a socially responsible organisation managing over 12,000 properties, committed to social impact and community development through its various subsidiaries and partnerships.
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