Your newpany
Hays is seeking an experienced Officer to join a well-established client based in Northallerton.
Your new role
1. Identify improvements fromplaints and be able to suggest changes to improve services
2. Provide an effectiveplaints service for anyplaint that goes through theplaints process.
3. Acknowledge allplaints and be the support of customers and colleagues throughout the process.
4. To be the main point of contact for any customer that raises aplaint. Tomunicate regularly with the customer, thereby developing trust and confidence in the customer.
5. Co-ordinate aplaint between the customer and the investigating officer; including ensuring that the customerplaint is fully defined, and the desired resolution clearly articulated, and setting customer expectations about our responsibilities as the homeowner.’ and to establish if the customer has any reasonable adjustments that would support and ensure fair access to and an equitable oue from the process.
6. Coordinate and support the effective management of allplex stage oneplaints.
7. Assist investigating officers to write thorough,prehensive letters of high quality to customers.
8. Managing theplaints process in Salesforce, taking the lead on identifying system improvements and liaising with colleagues to implement them.
What you'll need to succeed
9. Excellent organisational skills
10. Excellent writing and editing skills.
11. Data analysis – able to evaluate, monitor and review data
12. IT literate and confident in using online technologies to encourage internal and external customers and stakeholders.