Patient Service Administrator – Remote role
Pertemps are recruiting for multiple, Customer focused Administrators to join a leading Health Services Provider.
The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.
Responsibilities as a Customer Administrator:
* Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
* Booking appointments for customers as required.
* Working through email enquiries and escalating as required.
* Dealing with enquiries, answering queries, calls and escalating to relevant departments.
* Appropriately and sensitively deal with professionals, customers and clients.
* Always adhere to strict policies regarding confidentiality and compliance.
* Ensuring all information is recorded accurately on your system.
Requirements:
* A minimum of 1 years relevant Administration experience.
* Experience using MS office.
* Good communication skills.
* Ability to prioritise.
* Clear understanding of confidentiality and handling sensitive information.
* Self-sufficient and a problem solver.
* Happy to undertake a DBS check.
The Role:
* Fully remote, home based (all IT equipment will be provided).
* Monday – Friday, 9am – 5pm with 1 hour for lunch.
* Salary of £24,500
If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV