Job Description:
Join an award-winning company recognized as the Best Place to Work in Travel!
We are seeking an experienced Store Manager to lead our team in Edinburgh.
Kuoni has a reputation for excellence, recently awarded the ‘Best Place to Work in Travel’ at the TTG Awards, thanks to our outstanding Travel Experts who craft personalized holidays based on real destination experiences.
As a Store Manager, you will be responsible for exceeding retail sales targets, developing a motivated team of Travel Experts, and driving store business growth by nurturing our customer database. (Full job specification available upon request.)
What We're Looking For:
* Experience managing a retail travel store with profit and staff responsibilities
* Proven track record in sales and customer service excellence
* Attention to detail in booking and holiday arrangements
* Strong communication skills and proactive leadership
* Ability to motivate and lead a team under pressure
* Passion for travel with first-hand destination knowledge
* Experience working with third-party suppliers
* Flexibility to work 5 days a week including weekends; store hours are Monday to Saturday, 9:30am - 5:30pm
* Knowledge of reservations systems and sales strategies
* Achievement in meeting sales targets and delivering excellent customer service
* Customer-centric approach aligned with company values
* Persuasive, friendly, and adaptable personality
Benefits:
We offer ongoing training, career progression, travel opportunities, and a supportive environment that values wellbeing and sustainability. Benefits include educational trips, overseas management conferences, incentives, staff discounts, training programs, and performance-based bonuses. Additional perks include clothing allowance, season ticket loans, travel insurance, and generous leave policies.
Join Us:
If you're an inspiring leader with a passion for travel and a drive to succeed, apply now to become part of our Kuoni family in Edinburgh!
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