Account Development Manager – Telco‑Analytics SaaS (Hybrid)
Company: VoiceWorks
Location: Uxbridge, West London HQ (Hybrid – office Thursdays)
Role Overview
We are a global leader in business intelligence software and a trusted partner for over 31,000 customers worldwide. Join us as an Account Development Manager to accelerate revenue, strengthen partner engagement, and showcase cutting‑edge analytics solutions. This high‑impact role is part of a multi‑award‑winning organization celebrating 30 years of innovation and focuses on collaborative, high‑performance teamwork.
Key Responsibilities
Reporting to the Head of Customer Growth, you will play a key role in driving revenue growth across our partner channel. You will:
- Own partner support queries to deliver a smooth, high‑quality experience that reflects VoiceWorks' standards.
- Guide partners on how to maximise our technology, delivering tailored product demonstrations that speak directly to partner and customer needs.
- Work closely with internal teams to ensure partner requests are actioned quickly and effectively, while monitoring usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities.
- Spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience.
- Lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team.
- Maintain proactive and reactive contact with partners, accurately forecast revenue, and manage opportunities and risks with precision.
Qualifications and Experience
* Minimum of 3 years’ experience in account management, customer success, or other client‑facing roles.
* Strong commercial awareness, particularly within SaaS business models.
* Proven experience managing partner and customer relationships.
* Proficiency in Microsoft Office applications and CRM systems for opportunity management.
* Ability to learn products in depth and maintain a high level of technical understanding.
* Strong problem‑solving and troubleshooting abilities.
* Excellent organisational skills, with the capability to prioritise effectively and meet deadlines.
* Strong interpersonal and communication skills for both internal and external engagement.
* Determination and persistence in managing opportunities and resolving queries.
Personal Attributes
* Proactive team player with a positive, “can‑do” attitude and the ability to use their initiative.
* Exceptional attention to detail and pride in delivering high‑quality work.
* Clear and confident communication, both in writing and verbally, with strong interpersonal skills.
* Personable, decisive, adaptable, presentable, and articulate.
* Upholds high personal and ethical standards aligned with company values.
Equal Opportunity Statement
Tollring is an equal opportunities employer, proud of our diverse workforce and committed to equal employment opportunities. If you have a disability or support need and require adjustments or support to apply for this role or attend interviews, please let us know as soon as possible and we will accommodate you.
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