Job Description
Customer Service Operator
Location: Twnyholm
Term: 12 Month Fixed Term Contract - Maternity Cover
About Us: At Hayton Coulthard Transport, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
Job Description: Do you have a passion for outstanding customer service and the ability to excel in a fast-paced environment? We're looking for a Customer Service Operator to join our dynamic team at Hayton Coulthard Transport Ltd, based at our busy Twynholm depot, on a 12-month fixed-term contract.
Key Responsibilities:
1. Predominantly manage Proof of Delivery (POD) processes, ensuring accuracy and timely completion.
2. Collaborate closely with customers to ensure smooth and efficient operations.
3. Build strong customer relationships while managing a variety of administrative tasks.
4. Respond promptly to queries via email, phone, and in-person interactions.
5. Work in partnership with other departments across the Hayton Coulthard business unit.
6. Navigate and utilise multiple internal and external IT systems effectively.
7. Prepare and update spread...