Internal Operations Office Manager Office-based, full time role Excellent benefits including private healthcare Overview We are seeking a dynamic and experienced Operations Support Manager to provide admin support and document management to senior management, as well as overseeing and improving operational processes within the organisation. Responsibilities Coordinate and support daily operational activities to ensure efficiency and effectiveness of workflow across departments. Provide day-to-day admin support for senior management, building effective working relationships Gather information required, in a timely manner, for input into workflows and projects Log work accurately on the CRM system, also using this to produce reports to enhance management decision making Filing, producing and editing client-facing documents, logging documents in the correct place for ease of access for multiple stakeholders Liaising with external partners to ensure timely provision of documentation Ensure all files and reports meet industry regulatory standards through daily checks and periodic in-depth audits of randomly selected files Raise invoices and track payment stages of each workflow Develop and maintain standard operating procedures, ensuring compliance with organisational policies and industry standards. Skills Administrative support, PA support or operational support background and experience Highly organised with the ability to prioritise tasks effectively under pressure, and manage multiple cases across several team members simultaneously. Strong interpersonal skills with a focus on teamwork, collaboration, and stakeholder engagement. Confidence with document managemen t and accurate filing, understanding the need for an audit trail. Familiarity working with CRM system s Proactive, self-motivated work style, taking ownership of tasks from initiation through to completion. Confidence in managing upwards and reporting to senior team members, including providing insights and recommendations. This role is ideal for an individual who is passionate about operational excellence and possesses strong administrative support skills. This is a growing business with a dedicated team, the role is pivotal to continued success.