Team -
Credit Control
Working Pattern -
Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
Opportunities Available:
* Permanent Position
* 12-Month Fixed-Term Contract (FTC)
We are happy to discuss flexible working!
Top 3 Skills Needed:
* Must be computer literate and eager to learn new systems
* Basic Excel skills and ability to use multiple systems
* Excellent numeracy skills
Role Overview:
Assist in managing all Health premium debtors, ensuring prompt and appropriate actions when premiums are due, while maintaining all regulatory requirements and company policies.
Key Responsibilities:
* Contact all identified debtors promptly using available communication options.
* Allocate cheque, EFT, and Credit Card payments to the applicable plan; investigate and resolve any shortfalls or overpayments.
* Process premium refunds accurately and ensure timely release to customers.
* Process manual system adjustments (write-offs and write-backs) accurately, applying delegated authority levels where applicable.
* Participate in business incentives and initiatives, e.g., month free.
* Assist with account-related queries from internal and external customers.
* Provide expert support regarding accounts, BACS, and Direct Debit rules.
* Assist with Quality Assurance checks within the Credit Control team.
Benefits:
* Performance-based bonus schemes
* Up to 12% pension contribution, with company matching up to 6%
* Vitality health insurance with rewards and benefits
* Life Assurance—four times your annual salary
For more benefits, visit our careers page.
Our Promise to You:
* Support your health and well-being
* Create an inclusive environment
* Offer flexible working options
* Help you develop your career
* Empower your voice and growth
* Encourage learning through trial and error
* Balance challenge with support
* Recognize your contributions with competitive salary and benefits
* Be there when you need us
* Provide opportunities to contribute positively to society
We aim for you to feel a sense of belonging and support to be happy and healthy. #J-18808-Ljbffr