About The Role
Smart Network & Meter Health Analyst
Working hours 37 Hours
23 Month fixed term contract
Salary Up to £52,000 per annum
Location Chelmsford, Essex
We're open to discussing flexible working.
About The Role
We have an exciting new role for a Smart Network & Meter Health Analyst, who will play a key role in ensuring the performance and reliability of our smart metering network. As a metering team, we are installing over 700k meters over the current 5 year process. We need to make sure that these meters are sending data through our network to gain important water saving benefits, to identify leaks, and to meet our Ofwat targets.
Reporting to the Metering Strategic Deployment Planner, you will support the daily analysis and proactive discovery of operability issues that influence smart meter connectivity performance.
Your work will involve collaborating closely with our smart network and install partners and internal teams to monitor meter health, resolve communication issues and maintain a strong understanding of network performance across all operating regions.
You will be responsible for investigating non‑communicating meters, deciding the appropriate next steps and supporting both desktop and field‑based activities designed to get meters back online. Acting as a key operational link between customer service teams, technical colleagues and external stakeholders, you will ensure that all parties have clear visibility of network activity, planned and unplanned outages, and the associated impacts.
A significant part of your role will include developing and maintaining timely performance reporting, including creating scorecards, dashboards and analytical insights that highlight trends, root causes and opportunities for improvement.
You will be responsible for leading and contributing to continuous improvement activity, working with partners to pilot and deliver innovative solutions to communication challenges. Additionally, your expertise will support annual regulatory submissions and long‑term business planning related to smart connectivity.
About You
We are looking for you to bring experience working in an analyst-level role within a complex environment, supported by a degree or equivalent experience in a relevant discipline such as business management, engineering or the sciences.
You will be confident working with large datasets from multiple sources and translating it into meaningful insights that support operational performance and decision-making. Your strong analytical skills will be matched by your ability to communicate clearly and work effectively with a wide range of stakeholders, both internally and externally.
Building trusted relationships will be second nature to you, and you will be comfortable acting as an interface between technical teams, system users and partners.
To excel in this role, you will take a systematic and disciplined approach to problem‑solving, demonstrate sound decision‑making and be capable of managing complex information to inform next actions.
You will have well‑developed computer skills, including advanced use of Microsoft Excel and a solid understanding of Power BI, Power Apps and other tools needed to support reporting and dashboard creation.
You will thrive in a dynamic environment, enjoy working collaboratively across geographically dispersed teams and show the flexibility needed to support both planned and reactive work. Above all, you will be driven by improving service, performance and the overall customer experience through high‑quality analysis and proactive network health management.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
Please note this role will require a DBS to be completed prior to employment
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
About Us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business.
We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:
Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays.
Company pension scheme, where we'll double match your contributions up to an employer contribution of 11%.
Free access to local attractions.
A fantastic discount scheme, with savings on days out, shopping, travel and more.
Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.
Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.