Job Title: Dynamics 365 Developer & Support Engineer (Lead) Location: Hybrid - London (2 to 3 days on site) Salary: £87,000 per annum benefits Contract Type: Permanent Overview We're recruiting a Dynamics 365 Developer & Support Engineer (Lead) to take ownership of the design, development, and support of Microsoft Dynamics 365 and Power Platform solutions. This is a senior, hands-on role blending development leadership with day-to-day technical support. You'll shape solution design, drive integrations, and ensure robust, secure, and high-performing systems across a complex Microsoft ecosystem. Key Responsibilities Development Design, develop, and enhance Dynamics 365 CE applications aligned with best practice. Build and configure workflows, plugins, automations, and integrations across Power Platform (Power Apps, Power Automate, Dataverse, Power BI). Integrate Dynamics 365 with Azure Logic Apps, API Management, and other enterprise services. Implement and manage CI/CD pipelines and GIT version control. Collaborate closely with Product Managers and business users in an Agile SCRUM environment. Ensure quality assurance and compliance with OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands-on with Power Platform including Power Apps, Power Automate, Power BI, and Dataverse. Strong integration skills with Azure Logic Apps, REST/SOAP APIs, and KingswaySoft. Experience with CI/CD, DevOps, and GIT version control. Proficient in SQL, SSIS, and Azure Data Factory (ADF). Working knowledge of Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools. ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements