Job Title:
Senior IT Technical Support Analyst
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Job Description:
As a Senior IT Technical Support Analyst, you will be responsible for providing high-quality technical support to clients. This includes troubleshooting and resolving technical issues, as well as proactive maintenance of client networks.
Key responsibilities include supporting clients, diagnostics of support cases, proactive maintenance of client networks, managing new workstation builds and user setups, engaging in technical projects, meeting clients and delivering onsite time with the team, working with the team to implement policy and procedure, managing client documentation, and helping train and develop junior team members.
You will work closely with the team to ensure seamless delivery of technical services to our clients. Excellent communication skills are essential for this role, as you will need to communicate effectively with both technical and non-technical stakeholders.
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Required Skills and Qualifications:
* Technical Skills:
o Strong experience in IT support
o Office 365 administration & troubleshooting skills
o Desktop troubleshooting
o Network & Firewall knowledge and troubleshooting
o Windows server administration
o Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial
* Soft Skills:
o Professional, friendly approach with the ability to perform well under pressure
o Punctual, good attention to detail
o Excellent written and verbal communication skills
o Good troubleshooting/problem solving skills
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Benefits:
This is an excellent opportunity to join a leading organisation and advance your career as a Senior IT Technical Support Analyst. You will have the chance to work on challenging projects, develop your skills and expertise, and contribute to the success of our business.
We offer a comprehensive benefits package including training and development opportunities, competitive salary, and a positive working environment.
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