Join Our Digital Services Team Service Desk Analyst 37 hours per week Salary range: £29,696 £32,957 per annum (depending on experience) Hybrid Role About the Role Runnymede Borough Council is looking for an experienced Service Desk Analyst to join our forward-thinking Digital Services team. Based at our modern Civic Centre in the heart of Addlestones regeneration zone, this is an exciting opportunity to support and drive digital innovation across the Council. In this highly visible and customer-facing role, youll be the first point of contact for many of our staff, ensuring they receive timely, professional, and effective technical support. Youll play a key part in troubleshooting and resolving IT issues, implementing new technologies, and maintaining high service standards across our digital environment. What Youll Do Deliver excellent customer service by clearly communicating technical solutions to non-technical users Support the rollout of new systems and technologies across the Council Maintain accurate documentation and contribute to service improvement initiatives Collaborate closely with senior support colleagues About you At least 5 years of experience in a technical IT support role Strong knowledge of Windows 11, networking, and server environments Proficiency in PowerShell, Python, or another scripting language (desirable) A calm and professional approach under pressure, with a proven record of delivering quality results Excellent communication skills with the ability to simplify technical information for a wide audience A strong customer service ethos and the confidence to liaise with stakeholders at all levels Experience in the public sector or a passion for innovative technology in local government would be an advantage. Why Join Runnymede? Runnymede Borough Council is a progressive and ambitious organisation committed to delivering outstanding services. We are proud of our award-winning teams and forward-thinking culture. We invest in our people and encourage continuous development and innovation. Benefits Hybrid working 3 days in the office, 2 days working from home Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas Excellent Pension Scheme, including access to an Additional Voluntary Contributions Free Parking Training and development opportunities Payment of one professional membership per annum Cycle to work further related discounts Season ticket loan UK Healthcare plan after 1 years service Dental insurance plan after 3 years service How to Apply To apply please use visit Surreyjobs.info/Runnymede We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact the Human Resources team who will be able to assist you. Key Dates Closing date: 18/07/2025 Interview date: to be confirmed If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council. Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.