Lorien are currently working with a manufacturing business based in Brighouse, who have created a new role as the business are expanding their IT remit and looking for an self sufficient, enthusiastic and knowledgeable IT Support Engineer with experience across 1st & 2nd line support.
Responsibilities:
* Provide 1st and 2nd line Desktop Support, take ownership of problems and provide escalation
* Operate the IT Helpdesk system to ensure all calls are logged, assigned correctly and closed in a timely manner.
* Diagnose and resolve technical hardware, network and software issues.
* Assist the IT Manager in technical projects, including documentation and planning
* Create new users, manage security permission requests and starters/leavers procedures.
* Manage IT Purchasing, submit requisitions, create purchase orders, liaise with suppliers to order new equipment
* Log and maintain Server health and additional preventative maintenance measures
* Ensure backups have performed correctly and escalate any failures to the IT Manager
* Manage office supplies, ensuring constant stock of consumables and replace them when requested
* Manage the IT Asset Management system, recording location of equipment, user ownership, warranty expiry
* Configure and deploy new laptops and desktops with critical software to users
* Assist the IT Manager in the support and deployment of the Company’s IT Server and Network Infrastructure
* Manage the IT Helpdesk and provide escalation to other members of the IT Team
Other Duties:
* Pro-actively design and deliver IT training to users
* Plan and assist the IT Manager with Disaster Recovery readiness tests and assessments
* Assist the IT Manager in the design of the IT Infrastructure roadmap
* Ensure Company Procedures for all business systems are written and kept up to date
Required Skills:
* MS Windows Desktop and Server Operating Systems
* Desktop applications - MS Office, Adobe Acrobat
* MS Office 365 and Microsoft 365 Cloud Applications
* VMware vSphere and Virtualization technology
* Virtual Desktop technologies (XenDesktop, VMware Horizon)
* Dell & Cisco Hardware
* Experience of operating an IT Helpdesk
* 2+ years’ experience of providing 1st, 2nd and 3rd line Support
Pay range and compensation package: Salary is paying up to £35,000 with generous benefits and 25 days annual leave. The role is based 5 days a week from the office, so you must be within a commutable distance of the location and happy with this method of working.