About the Role
We are looking for motivated and experienced Ice Rink Managers to take joint responsibility for the safe, efficient, and customer-focused operation of the Ice Rink at Nottingham Winter Wonderland. Working collaboratively as part of a small management team, you will oversee all aspects of the rink, from staff supervision and ice safety to customer service and operational excellence.
Key Responsibilities
* Work collaboratively with fellow Ice Rink Managers to ensure smooth day-to-day running of the rink.
* Lead and support rink teams including marshals, skate hire, and customer service staff.
* Maintain excellent standards of health & safety, safeguarding, and emergency response procedures.
* Ensure ice quality, skate hire equipment, and rink facilities are maintained to a high standard.
* Manage rotas and team briefings to ensure full operational coverage.
* Deliver outstanding customer service, handling queries, complaints, and incidents effectively.
* Act as Duty Manager on shift, with full responsibility for staff, skaters, and public safety.
* Liaise with event organisers, security, and first aid teams to coordinate safe and enjoyable operations.
* Monitor operational performance and feedback to improve efficiency and customer experience.
Skills & Experience
Essential:
* Proven supervisory or management experience in leisure, hospitality, events, or visitor attractions.
* Strong people leadership skills with the ability to motivate and support seasonal staff.
* Excellent communication and problem-solving skills.
* Confident decision-maker who remains calm under pressure.
* Knowledge of health & safety requirements and risk management (training provided where needed).
* Flexible availability including evenings, weekends, and bank holidays.
Desirable:
* A background in event-related management.
* Must be available to work throughout the Christmas period (we are only closed on Christmas Day). Shifts will be split fairly so managers receive 2 days off over Christmas.
Personal Qualities
* Team player with a collaborative approach to leadership.
* Professional, approachable, and customer focused.
* Proactive, organised, and able to adapt in a fast-paced environment.
* Enthusiastic about creating a safe, enjoyable, and memorable experience for visitors.
Benefits
* Competitive seasonal pay.
* Uniform and training provided.
* Opportunity to work in a flagship festive event.
* Staff discounts and rink perks.
Job Types: Full-time, Temporary
Contract length: 8-10 weeks
Pay: From £18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
* Employee discount
Work Location: In person