2nd Line Desktop Engineer x2 – Barrow‑In‑Furness
A leading consultancy is seeking a Desktop Engineer. Starts ASAP. Pays between £32 k‑£36 k base per annum. This role requires an SC clearance and onsite presence 5 days a week at the client’s site in Barrow‑in‑Furness.
Responsibilities
* Take ownership of 2nd‑line support, resolving incidents within SLA and keeping incident rate below 2% per month.
* Complete assigned tasks within agreed time‑frames, ensuring quality and consistency.
* Carry out NSR (Non‑Standard Request) tasks within agreed timelines.
* Collaborate with Level 3 teams to discuss and resolve major technical issues.
* Install, configure, and troubleshoot software and hardware across laptops, desktops, networks, printers, and more.
* Drive company vehicles to deliver IT equipment and provide hands‑on support; accommodations for accessibility or personal needs will be made.
Qualifications
* In‑depth knowledge of Microsoft Windows operating systems (Windows 10 & Windows 7), including build, configuration and registry settings.
* Proficiency in Microsoft Office.
* Experience with Microsoft SCCM – OS deployment, application deployment, fault finding, monitoring and reporting.
* Knowledge of disk encryption (Bit Locker), NTFS permissions and shared‑folder security.
* Understanding of the Microsoft Exchange environment – email client configuration, MS Outlook, instant messaging tools (Skype for Business) and general etiquette.
* Working knowledge of IT Service Management software (ServiceNow).
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