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Employer: NFU Mutual | Location: Stratford-upon-Avon | Salary: Up to £30,987 + 10% annual bonus + benefits | Closing date: 31 May 2025
* This is an office-based role, working Monday - Friday, 9am - 5pm, with the potential for hybrid working in the future.
* Join an organisation passionate about Employee Engagement.
* This is an excellent opportunity to develop your career within a leading Financial Services organisation.
Senior Customer Services Representative
We have an exciting opportunity for a Senior Customer Services Representative to join our team. Your role will involve providing outstanding customer service, managing customer relationships, and protecting NFU Mutual's reputation by handling telephone queries and requests efficiently, ensuring compliance with standards and regulations.
Your main responsibilities include delivering clear, accurate, and timely information to customers and Financial Advisors, managing customer dissatisfaction or vulnerability, and contributing to service improvements to enhance team performance.
About you
You are a customer-focused individual with a positive attitude, passionate about delivering exceptional service. You have strong communication skills, thrive in a fast-paced environment, and are eager to learn and grow.
Requirements
* Experience in a customer-focused environment, preferably within Financial Services.
* Excellent communication skills, both written and oral/telephone.
* Self-motivated with a desire to learn and develop technical expertise.
* Strong analytical skills and attention to detail.
We support an inclusive workplace and welcome applications from diverse backgrounds. We are proud to be a Disability Confident Employer and a signatory of the Race at Work and Women in Finance Charters.
Benefits and Rewards
* Salary: £30,987
* Annual bonus up to 10%
* Contributory pension scheme up to 20%
* 25 days annual leave + bank holidays + holiday trading scheme
* Family Friendly policies
* Discounts at High Street brands, travel, and supermarkets
* £20/month gym contribution
* Health and wellbeing plans
* Volunteering opportunities
* Refer a Friend scheme (£500 bonus)
* Life Assurance: 4x salary
* Employee discounts on insurance policies
Working at NFU Mutual
We are a leading UK insurance and financial services company with over 110 years of history. Recognized for our workplace culture, awards include Gallup Exceptional Workplace, LinkedIn Top Employers, and UK Top Employer certifications. We foster a supportive environment that encourages growth, recognition, and community engagement.
Apply now
Location: Stratford-upon-Avon, Tiddington Road, Warwickshire, CV37 7BJ
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