Job Description Are you passionate about delivering exceptional guest experiences? Do you lead by example and take pride in maintaining high standards? We are looking for a dynamic Bar Manager to oversee our State Room Lounge and elevate every moment our guests spend with us.
Your Key Responsibilities:
Taking full ownership of the State Room Lounge you are responsible for all the bar activities including daily operation, the service, staff guidance and cost control
You will be responsible for the welcome and personal care of the guests in the State Room Lounge, ensuring a consistent luxury and personalised guest experience
You will lead, inspire, and motivate the bar team to make sure they exceed in their roles, through induction, training, management, empowerment, and development
You will identify opportunities to enhance quality standards regarding beverage, set up, presentation and atmosphere.
You will be responsible for the recruitment and onboarding process for the team
You will manage guest recovery situations promptly and effectively
You will oversee with the scheduling, time keeping and attendance for the department
You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner
You will ensure the careful handling of complaints and...