Overview
As Energy Team Leader you will play a key role in ensuring our Energy and Welfare Benefits advice services are delivered to high quality standards with a strong focus on client care. You will lead, motivate and support staff to deliver quality services, helping the team to achieve agreed targets and objectives. You will support and provide cover for Team Leaders of other subject areas, and will also work in our City Centre Hub supporting advice through face-to-face, telephone and digital channels.
Responsibilities
* see what help people need most, so we can make our site better
* help us campaign for changes that make things fairer for everyone
* let you watch videos on the site
* Lead, motivate and support staff to deliver high-quality energy and welfare benefits advice services.
* Support and provide cover for Team Leaders of other subject areas.
* Work in our City Centre Hub supporting advice through face-to-face, telephone and digital channels.
Qualifications
* Experience of people management is desirable but this role may also appeal to an experienced Energy and Welfare Benefits caseworker with a good level of technical knowledge who is looking to develop skills in managing and supervising others, and support holistic service delivery in related advice areas.
* Excellent organisation and communication skills are essential for this role, along with a solution-focused approach and an understanding of the importance of motivating individuals to succeed.
* We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.
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