As a Customer Relations Coordinator, you will be the key point of contact for residents, families, and visitors-delivering an exceptional, personalised experience from first enquiry through move-in and beyond. Your role will champion strong relationships, seamless departmental collaboration, and consistently high hospitality standards that reflect the warmth and quality of the home.
Rate of Pay
£15.00 per hour
Contract Type
Part time
Contract Hours
25 hours
Hospitality
Customer Relations Coordinator
Reports to: Home Manager / Operations Manager
Hours: Full-time / Part-time (to be established by Home Manager/COO)
Main Purpose of the Role
To deliver an exceptional resident and family experience at every touchpoint - from first enquiry through to move-in and beyond.
This role focuses on building strong relationships, both within the home and in the wider community. You will help create a welcoming and personalised experience for new residents, coordinate engaging events, showcase what makes the home special, and be a friendly and approachable presence for visitors, families, and professionals.
You will also support smooth collaboration across departments such as housekeeping and catering, ensuring consistently high hospitality standards and attention to detail across all re...