Credit controller

Key Responsibilities

• Contact customers whose payments are overdue to secure immediate payment, a confirmed payment date, or a valid explanation for non-payment.
• Monitor all promises to pay and follow up promptly where commitments are not met.
• Record all customer conversations and correspondence clearly and accurately.
• Log disputes in full and forward them for investigation and resolution; escalate unresolved issues where appropriate.
• Assist with the preparation and issuing of formal reminder letters, escalating non-responsive accounts for further action.
• Contact customers to resolve payments received without remittance information, ensuring allocations are clearly documented.
• Remove barriers to payment by responding quickly to requests for additional information or documentation.
• Liaise with internal teams to ensure complex billing requirements are understood and followed correctly.
• Where appropriate, contact customers ahead of due dates to confirm receipt of invoice...