Job Description
Head Dental Receptionist - Private Dental Practice
Hourly Rate: £15 - £16 per hourHours: 37.5 - 40 hours per week (Monday to Friday)Location: Birmingham
We are looking for a professional and experienced Head Dental Receptionist to join our team and take charge of front desk operations at our dental practice. This role requires excellent organisational skills, a patient-focused approach, and strong leadership to ensure the smooth running of the reception area.
Key Responsibilities:
* Oversee the daily operations of the reception desk, ensuring an efficient and welcoming environment for patients
* Manage appointment scheduling and ensure optimal diary management using Carestack software
* Act as the first point of contact for patients, delivering excellent customer service and handling enquiries professionally
* Maintain accurate records and ensure the smooth processing of patient information
* Lead and support the reception team, providing guidance and training as necessary
* Coordinate with clinical and administrative teams to ensure seamless patient care
* Handle payments, billing enquiries, and insurance processing efficiently
* Ensure compliance with practice policies and procedures
Requirements:
* Previous experience in a dental reception or front desk management role
* Strong proficiency in practice management software, particularly Carestack or similar platforms such as Dentally
* Excellent communication and interpersonal skills, with the ability to manage patient interactions professionally
* Strong organisational skills and the ability to multitask in a busy environment
* Leadership experience, with the ability to supervise and support a reception team
* A keen eye for detail and accuracy in handling patient records and scheduling
* Knowledge of dental treatments and terminology is preferred
What We Offer:
* A competitive hourly rate of £15 - £16 per hour
* A full-time position with 37.5 to 40 hours per week (Monday to Friday)
* A supportive and professional working environment
* Opportunities for professional development and career growth within a reputable dental practice
This is a fantastic opportunity for an experienced Head Dental Receptionist looking to join a dynamic and patient-focused practice.
To apply, please submit your CV to or call and ask to speak with Honor.