Switchboard Operator
Contract: Healthcare
Location: London, SE18 4QH
Hours of work: 15
Working Pattern: Weekend Helpdesk / Switchboard Roles available
Shift patterns are 06:00 - 14:00 & 14:00 - 22:00
Contract Type: Permanent
Hourly Rate: £12.61
We’re seeking a part-time Switchboard / Helpdesk Operator to join the team at Queen Elizabeth Hospital.
In this key role, you will be responsible for connecting callers to the appropriate departments and contacts across Lewisham and Greenwich NHS Trust, as well as ensuring that helpdesk tasks are completed promptly and efficiently.
You’ll assist with both internal and external inquiries - including emergency calls and support the Trusts Emergency Preparedness Plans.
The Role
1. Provide efficient, courteous, and helpful support to callers.
2. Operate the internal bleep system.
3. Proactively maintain the computer database of hospital personnel, departments, and telephone numbers.
4. Undertake any clerical duties necessary to promote efficiency at all times.
5. Follow internal and external major incident and emergency procedures (e.g., bomb alerts, chemical spillage, hospital shutdown).
6. Manage the CAFM system and internal Helpdesk, liaising with members of the FM team to process and relay information.
7. Work on public and bank holidays when required, as the department operates 24/7, 365 days a year.
About You
8. Strong communication and clerical skills, including computer literacy.
9. Reliable and able to work effectively as part of a team.
10. Able to cope well under pressure.
11. Previous experience is preferred but not essential, as full training will be provided.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
To find out more about what we do click here -
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