Network Controller - South Yorkshire
This role is a mobile worker based in South Yorkshire at our Blackburn Meadows site. You will be helping Yorkshire Water provide the best service to customers.
Benefits
* Salary range: £32,594 to £40,724 depending on experience.
* A company van.
* Annual incentive related bonus (maximum £1,000 within performance year).
* Attractive pension scheme (up to 12% company contribution).
* Development opportunities in line with the Network Controller progression plan.
* 25 days annual leave plus bank holidays; extra two wellness days and additional days in lieu of working bank holidays.
* Life assurance cover of 4 times pensionable salary.
* Health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover.
* Retail savings scheme.
* Online GP service, cycle to work scheme, gym membership discounts and many more.
Responsibilities
The Network Controller is a field‑based role with some office working where required. Working with the management team to improve customer service and sewer system performance.
Responsible for ensuring a first‑time fix solution for customers and the environment whilst ensuring quality follow‑on work is raised in accordance with our standards and specifications.
Ownership of investigations linking to our ODI performance. Dealing with escalated issues from the sewer systems and working to ensure they are resolved or progressed in a timely fashion. Supporting with delivering a first‑time fix / same day solution to customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes.
You will work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage escalated operational issues on the sewers.
You will undertake thorough and timely investigation of escalated issues on our sewerage system to resolve and prevent repeat issues & customer contacts and support operational teams with investigations into sewer asset problems.
You will need to be able to utilise IT systems to collate information and relay feedback and progress rechargeable works.
You will ensure Health and Safety working practices & procedures are always complied with. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support to ensure a fix first time resolution & ensuring that the most cost‑effective resolution is promoted.
Qualifications and skills
* Previous experience in a customer‑facing role with face‑to‑face communication with customers.
* Wastewater experience and a good knowledge of drainage and sewer networks.
* Strong health & safety background and proficiency in using IT systems.
* Excellent problem‑solving skills and ability to find faults, diagnose root causes, and capture evidence and feedback.
* Excellent communication skills and ability to influence outcomes and make decisions whilst delivering against business targets.
* Full valid driving licence (with no more than six points) and willingness to travel to different operational sites across the region.
* Flexible attitude, ability to develop and maintain effective internal and external relationships, while demonstrating Yorkshire Water values and behaviours.
* Must be capable of working within confined spaces and must pass strict medical criteria (BMI, vision, blood pressure, hearing, and spirometry).
Closing date: 05 June 2026.
If successful for the role, you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check, carried out through a Third‑Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
No agencies please.
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