Field Service Engineer - East (m/f/d)
Milton Keynes, United Kingdom
As part of the Service Department, the Field Service Engineer is responsible for break‑fix, maintaining and installing Bizerba equipment for our customer base. With a proven technical background, preferably supported by a technical qualification, you will liaise directly with customers to deliver efficient, professional service.
Reference code: 20743
Your tasks
* Service, install and break‑fix a wide range of weighing and inspection equipment, ranging from static scales to automatic check weighing, automatic weigh‑price labelling systems, metal detection, X‑ray and vision inspection.
* Investigate complex technical issues such as electrical/mechanical breakdowns and network‑related issues.
* Provide customer training on equipment.
* Manage and maintain effective stock levels of parts needed to carry out repairs.
* Project a professional image of the department and company to both internal and external customers. Uniform provided.
* Maintain company vehicle in a clean and organized fashion, ensuring all maintenance requirements are met in accordance with the policy for company vehicle drivers.
* Maintain a library of back‑ups for customers.
* Maintain all company tools (hand tools, ladders, laptops, etc.) in good order.
* Attend all required training courses and ensures all H&S training is up to date and completed.
* Adhere to policies and procedures relating to Health and Safety and Quality Management.
* Maintain calibrated weighs and ensure they are compliant.
* When calibrating/ verifying equipment, meet all legal standards and work to the highest standard.
* Obtain all qualifications Bizerba deems relevant for the engineer to carry out day‑to‑day duties.
* When required, write detailed reports on incidents/calls to assist the line manager.
* Participate in out‑of‑hours work when required.
* Ensure all administrative tasks are carried out in time and to the expected standards.
* Have a full and legally valid UK driving licence.
* Hold a valid Safety Passport/ECS or equivalent – details provided as relevant.
* Work to company KPIs and SLAs.
* Where necessary, have overnight stays for training or to complete tasks as requested.
* Participate in rollout and refit activities as requested to fulfil business requirements.
* Attend head office as required in conjunction with business needs.
Your profile
* Organises personal time and resources to meet both deadlines and objectives when working with the Service Desk.
* Able to accept multiple objectives and prioritise accordingly.
* Can take a planned approach whilst being able to incorporate changes.
* Monitors own progress effectively.
* Responds proactively to short‑term business needs that may impact normal role performance.
* Shows particular attention to detail.
* Willingness to work out of standard hours to meet the needs of the customer.
* Willing to undertake UK travel.
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