The role reports to the Head of Stations South East and is based in the East Region of Customer Services. It involves varied working hours, peak‑time coverage, weekend work, and on‑call duties.
Employment is subject to satisfactory Right to Work checks, a DBS check and a safety‑critical medical assessment.
Location: Ipswich Station. Salary: £42,000 per annum during probation, rising to £45,000 per annum after successful completion of probation. Application deadline: 17 April 2026.
Key Responsibilities
* Act as a visible role model for safety, compliance and professionalism, ensuring full adherence to Greater Anglia’s rules, policies and safety‑critical requirements.
* Lead and manage the Support & Administration team, ensuring high‑quality, timely delivery of rostering, administration and compliance support across the East region.
* Support the Head of Stations South East and Customer Service Management teams with practical, hands‑on guidance to deliver a safe, punctual and customer‑focused railway.
* Monitor, manage and act on all relevant KPIs, including rostering outputs, rule compliance, medical status tracking and administrative performance.
* Ensure effective business resilience and continuity, supporting contingency planning for unplanned events, industrial action and adverse weather.
* Manage resources, systems and budgets efficiently, challenging unnecessary spend and treating company money as if it were your own.
* Oversee the ordering, distribution and stock management of uniforms, equipment, PPE, consumables and facility services within the region.
* Maintain accurate records, trackers, reports and systems (including SharePoint and intranet content) to support operational delivery.
* Build excellent, professional relationships with internal and external stakeholders, including trade unions, partner organisations and regulatory bodies.
Skills, Knowledge & Expertise
* Proven experience in a management role within an operational, customer‑facing and/or safety‑critical environment.
* Excellent understanding of safety, compliance, governance and operational risk.
* Experience leading, engaging and developing teams in a fast‑paced environment.
* Knowledge of rostering, workforce planning, administration and budget control (desirable).
* Ability to monitor performance, interpret data and deliver against KPIs.
* Skilled communicator with excellent stakeholder and relationship‑management skills.
* Willingness to achieve and maintain competence in Train Dispatch and ATG operation at designated locations.
Job Benefits
* Travel discounts: free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
* International travel discounts after 12 months.
* Access to the GA Hapi App for deals on shopping, dining and leisure.
* 12 annual discount vouchers for family and friends.
* Wellbeing support: 24/7 employee assistance, eye‑care vouchers, flu jabs and physiotherapy services.
* Pension perks: defined contribution pension with an option to upgrade to a final salary pension after 2 years.
* Family‑friendly policies: maternity, paternity, adoption leave and shared parental leave after 26 weeks.
* Cycle‑to‑work and tech purchase schemes after successful completion of probation.
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