About the role
Supplier Relationship Manager – Tesco Insurance and Money Services
This role is part of the IMS Technology Supplier Management team. You will drive compliance with Tesco’s Outsourcing & Supply Chain Management framework while delivering commercial value to achieve Tesco’s Big 6 Objectives.
Key responsibilities
* Fully understand the services provided by third‑party suppliers, engage internal stakeholders, and report on performance, service, and risk exposure.
* Ensure appropriate governance of third‑party services, maintain and update the management and ensure adherence in BAU.
* Liaise with key business areas for budget forecasting and query actuals.
* Manage business services and ensure they are regularly reviewed and updated in line with contract approval processes.
* Identify opportunities for improvement in service processing, and adherence to the Outsourcing & Supply Chain Management framework.
* Identify shortcomings and improvements to existing processes, systems and procedures and ensure delivery of efficiency outcomes.
Required qualifications and experience
* Background in client or supplier relationship management with a technology focus.
* Strong stakeholder management skills and ability to communicate across all levels.
* Experience in supplier/vendor management within technology infrastructure and managed services.
* Adaptability to changing priorities, urgency and high energy.
* Contract requirements & management – identifying and managing contract efficiencies through approval.
* Risk and issue management – identifying, evaluating and escalating risks, issues and constraints.
* Excellent communication & presentation skills.
* Experience driving performance in line with contractual SLAs, KPIs/service measures and MI/reporting.
Desired additional skills
* Knowledge of FCA/PRA regulations relating to outsourcing and supplier activity.
* Strong knowledge of IT infrastructure (networks, cloud, end‑user services).
* Familiarity with ITIL best practices for IT service management (ITSM).
Salary & benefits
Salary from £53,380 plus annual bonus and benefits.
* Private healthcare & Virtual GP Service.
* Performance‑related annual bonus.
* 7.2 weeks holiday allowance (additional weeks purchasable).
* Colleague Clubcard – 10% discount increasing to 15% every payday.
* Green Car Leasing Scheme.
* Critical illness cover.
* Enhanced maternity leave pay, shared parental leave policy and 8‑week paid paternity leave.
* Buy‑as‑you‑Earn and Save‑as‑you‑Earn share schemes.
Working conditions
Hybrid – ability to work in office 2 days per week. Open to part‑time and flexible working at all levels.
Location: Edinburgh, Glasgow, Newcastle.
Work level: 2.
Application details
Closing date – Thursday 11th December 2025. Interviews commence December 2025.
To apply, click the apply button on the job posting.
Why Tesco Insurance and Money Services?
We focus on delivering the best experience for our customers, communities and planet every day. Our culture values inclusion, trust and the ability to make an impact across all sides of the business.
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