Technical Support Advisor – Join Our Team! Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.
What we offer
* Competitive Salary: Reflecting your skills and experience
* Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
* Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
* Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
o Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
o Career Development: Extensive growth and advancement opportunities
o Free Onsite Parking: Hassle-free commuting
o Dress Down Fridays: Casual attire to wrap up the week
How Will You Do It
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.
You Will
* Diagnose and troubleshoot security alarm faults
* Use a broad range of monitoring and programming software
* Deliver excellent customer service to external residential and commercial customers
* Handle bespoke and high-security customer requirements with discretion
* Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills
* An interest in problem-solving
* Excellent communication skills
* Ability to convey technical information to a non-technical audience
Preferred Skills
* Experience in technical problem-solving
* Experience providing customer service over the phone
* Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Industrial Machinery Manufacturing
Location
Manchester, England, United Kingdom
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