Responsibilities
* Participate in the training and development of all new and existing associates to meet the Company's service expectation
* Build and maintain strong relationships with peers; working collaboratively toward common goals
* Participate in staff recruitment and hiring
* Uphold Company standards and act as a mentor, teacher and positive role model to others
Leadership and Communication
* Lead by example and inspire a shared vision by communicating store and Company goals
* Possess strong communication skills in both written and verbal form
* Utilise sales reports to track, analyse and communicate key performance results
* Work alongside the Department Manager to maximise sales and achieve store and Company goals
* Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service
* Participate in regular touch-bases with the Management Team to foster a shared store vision
Managing the Environment
* Manage the shop floor to achieve a high level of service and ensure a positive and upbeat store environment for customers and staff alike
* Exhibit excellent floor presence by leading by example and training and coaching the sales associates on service standards and operating systems
* Be a brand ambassador: provide a high level of service and aesthetic representation
* Drive Anthro Programme sign ups by ensuring all staff are knowledgeable and are passionately offering the benefits to customers
Operations
* Participate in weekly recaps and touch-bases with the Management team to discuss, analyse, and plan department initiatives
* Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
* Assist with the timely completion of markdowns, transfers of stock, and Pick Pack and Ship orders
* Achieve the store stock loss goals via strong loss prevention systems and trainings, assist with annual stock-take
* Possess strong organisational skills and have the ability to execute projects by priority with a commercial and customer centric mindset
* Assist in upholding company Health & Safety procedures at all times to protect employees and customers against accidents and incidents
Merchandising and Commercial Awareness
* Participate in merchant days with the visual team to develop merchandising skills, standards and commercial awareness
* Utilise knowledge of customer shopping trends, stock ownership and store business drivers to affectively drive department focuses
* Experience in a leadership or supervisor role, working in a fast-paced and customer focussed retail environment
* Ability to work with initiative and consistency under tight time constraints
* Ability to positively impact results in sales
* Proven record of training individuals or a team of talented people
* An appreciation and understanding of the Anthropologie culture and its appeal in the market
Work Life Balance
* 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing
* Employee Assistance program to support with mental, physical and financial health
* Discount off external gym memberships
* Private Medical Insurance for eligible employees
Employee Discounts
* Up to 40% employee discount at all URBN Brands
Travel
* Season ticket loan for eligible employees
* Cycle to work scheme for eligible employees
Continued Development
* We offer structured support within the business alongside continued learning and development
Tags
* #AnthroEU #LI-AA1
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