Spa Facilities Assistant: Full-Time
Location: Hoar Cross
Hall, Staffordshire
About Us
Nestled in the heart of
Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the
indulgence of a luxury spa resort. Offering an unrivalled guest experience, our
estate boasts exquisite dining venues, expansive gardens, and a world-class
spa. At Hoar Cross Hall, we're committed to delivering exceptional service and
creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is
to treat our guests as a friend of the family and to create positive memorable
experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with
passion and positivity. We train you for skill, nurture you to grow and achieve
your goals….
The Role
To deliver exceptional guest
service by supporting the daily operations of the Hotel and Spa. The Spa
Facilities Assistant plays a vital role in maintaining high standards of
cleanliness, safety, and functionality across all spa and hotel areas, while providing
knowledgeable, professional, and courteous customer care. You will contribute
to the overall guest experience by ensuring smooth operations, efficient
communication between departments, and a consistent focus on guest
satisfaction. You will also support revenue generation by upselling services,
adhering to budget targets, and assisting in the control of financial
procedures.
Key Responsibilities
* Providing exceptional customer service, ensuring
every guest feels welcome and valued
* Monitoring and maintaining pool and spa areas to
ensure they meet quality and safety standards
* Regularly test and adjust chemical levels in the
pool and spa to maintain optimal water quality
* Ensuring all areas of the spa are clean, tidy, and
well-maintained, including treatment rooms, locker rooms, and public areas
* Adhering to health and safety regulations, ensuring
a safe environment for both guests and staff
* Working closely with other team members to deliver
seamless service and support across all relevant departments
* Informing guests about spa services, treatments,
and guidelines, enhancing their overall experience
* Supporting Spa Reception with guest arrivals and
departures
* Addressing and resolving guest issues promptly and
efficiently, maintaining a positive and professional manner
Personal Specification
Essentials
* All applicants must be over the age of 18 years old
due to the nature of the role
* Have a customer service background with strong
interpersonal skills and a friendly, approachable manner
* Have a demonstrated interest in pool and spa
quality standards
* Be meticulous attention to detail to ensure the
highest standards of cleanliness and safety are obtained
Desirables
* Have previous experience in a similar role within
the Spa/Hospitality industry
* Hold relevant certifications in pool and spa
management
* Hold certification such as Certified Pool Operator
(CPO) or similar is advantageous
Working Pattern
* Full-time – 37.5hrs per week
* 5 days a week over a 7 day period, to include
weekends
* Full flexibility is key as you will be expected to
work as and when necessary to meet the needs of the team and the business
Why Join Us
* Work in a stunning, historic estate with a
commitment to excellence in hospitality
* Complimentary use of the leisure and spa facilities
* Discount on overnight stays and spa days
* 30% discount on food and drink
* Uniform provided
* Staff canteen which provides a variety of lunch
options daily
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* Free Parking
* Refer-a-Friend scheme
* Opportunities for professional development and
career advancement
* Training provided in pool plant operations
* Employer workplace pension contribution
People say you can’t choose
your family, well we choose you to be part of ours!