Overview
Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions and lone worker solutions. We are trusted by leading brands and organisations to protect people, assets and reputations through innovative technology and specialist expertise. We combine the capability and footprint of a large organisation with the agility and customer focus of an independent business, operating at the top end for discerning clients in demanding and complex environments with integrity and customer focus.
We provide professional engineering expertise along with excellent internal/external customer service during the repair and maintenance of a variety of security solutions (including CCTV, Intruder, ACS, Intercom Systems plus other security solutions). We offer technical expertise in fault finding and repairs across a varied selection of PC/Network based and analogue security systems with a working knowledge of different high-end software packages.
Responsibilities
* Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small-scale CCTV systems to large multi-site installations with PC Based Digital Recorders.
* Understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults.
* Liaise with higher grade engineers where required.
* Provide emergency solutions when operating out of hours as specified on the departmental rota (currently 1 in 4).
* Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer's expectations.
* Participate in team meetings and actively contribute towards the business' activities.
* Strive to maximise personal development and performance and take active part in performance reviews and personal development plans. Maintain up-to-date technical knowledge through internal and external training provision.
* Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.).
Your competencies / Qualifications
* NVQ 3 in Electronic Security or equivalent proven experience (4+ years). Knowledge of Access control / CCTV / Intercom / Intruder systems.
* Knowledge of Windows Operating Systems.
* Knowledge of digital electronics principles and systems; Health and Safety awareness.
* Good knowledge of Access control / CCTV / Intercom / Intruder systems.
* Good knowledge surrounding digital electronics and electrical systems; Microsoft OS knowledge.
* Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End).
* Excellent written and verbal communication skills.
* Desirable: CCTV - Genetec/Hanwha/Axis; ACS - Gallagher/AMAG symmetry/Lenel; Intruder - Honeywell / Texecom; Intercom - Commend; PSIM - Genetec/Sureview; PIDS - Southwest Microwave; Recognised Qualification in H&S (IOSH/CSCS); IPAF; Working at Height (Rooftop and Safety Access Certification); EUSR.
* Flexible with a can-do/will-do attitude, able to work independently and as part of a team; proven track record of great customer service and effective time/workload management.
Application information
To express an interest in this role please send your CV and a covering letter. This must include your home location.
All candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protect's vetting standards.
Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
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