Overview
London, UK
Audio Visual Production Manager / Technology Manager, London
Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a highly motivated and collaborative AV Production Manager (also known as the Technology Manager) to lead our UK AV operations at one of our prominent, large-scale event properties in London. The ideal candidate will possess strong technical acumen, exceptional customer service skills, and a proven ability to ensure flawless event execution. This role requires a proactive professional capable of expertly managing complex AV and IT systems, fostering a high-performing team, and consistently delivering outstanding client experiences.
Candidate must currently reside in the UK and be able to work in the UK without sponsorship.
What You’ll Do
Operations Management
* Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
* Manage/troubleshoot AV equipment, including audio, video, lighting, computer networking systems, and hardware; both in-house and client systems
* Coordinate with clients in advance to preprogram and ensure all technological requirements are in place for their arrival
* Provide consultative support to technology sales for client programs
* Create tech quotes/proposals based on client needs and programming scope
* Enforce adherence to booking guidelines, optimize space utilization and revenue generation through audits and involvement in weekly program execution order meetings
* Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors
* Attend planning and pre-production meetings with clients and client representatives
* Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
* Develop a weekly schedule for site execution and coordinate with other locations to share resources for efficiency
* Maintain positive relationships with clients and assist with reasonable requests during programs
* Collaborate with the sales and planning team to gain a comprehensive understanding of the client experience before the start of their meeting or event
* Prepare and deliver comprehensive sales quotes while applying revenue-maximizing strategies in line with Convene SOPs
* Assist in any areas of daily operation
* Book staff and any additional AV equipment required to successfully execute an event
Training & Development
* Assist with developing a positive employee relations climate, including engagement, motivation, and coaching
* Participate in collaborative project efforts with the technology team and other departments
* Participate in employee appraisals
* Mentor AV Specialists to provide a consistent level of customer service
* Interview and hire prospective candidates for all department positions
* Stay well-versed in the latest developments in the event industry and AV trends
* Review and stay current on all departmental SOPs quarterly
The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.
* Approve and submit vendor invoices to Accounts Payable in a timely fashion
* Participate in annual budgeting process for the team at the location
* Maintain and uphold Convene’s cultural standards
* Perform other duties as requested by management
What we look for
* 4+ years of experience in managing AV equipment, as well as computer software systems
* Proven experience in leadership roles, including leading team members
* Customer service or hospitality experience preferred
* Extensive knowledge of audiovisual equipment, including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
* Understanding of Crestron control and hardware endpoints
* Basic knowledge of data networking principles, architecture, and applications
* Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers
* Ability to lead and manage team members effectively, collaborating with internal and external clients
* Familiarity with CRM applications
Physical Requirements
* Flexible, long, and weekend hours may be required
* Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
* Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
* Ability to stand, sit, or walk for extended periods
* Ability to climb and work on a ladder for lengthy periods
Equipment & Technical Qualifications
* Audio: 4-48 channel analog/digital mixers, wireless microphone systems, push-to-talk systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
* Video: Switchers, projectors, LCD displays, LED video walls, media server familiarity a plus
* Lighting: Knowledge of lighting maps, concepts, best practices; familiarity with rigging
* IT: Wi-Fi troubleshooting, hardline internet, DHCP/Static IP addressing, operating and collaboration tools
* Hybrid: Familiarity with virtual meeting and event platform functions, livestreaming technologies, encoders, lighting, and transmission protocols (RTMP, HLS, SRT)
* Control: Familiarity with Crestron control systems and AVoIP fundamentals a plus
Who We Are
Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing how people meet, work, and gather. The portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand provides on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. Convene is the largest single provider of dedicated meeting and event venues in the U.S. and UK, with a growing footprint of flexible office space and nearly 40 locations across nine global cities.
Benefits & Inclusion
* Employee Assistance Program: well-being support and personal advice
* Time Off and Work-Life Balance: 25 days annual leave plus bank holidays, and company sick pay
* Financial Support and Benefits: cycle-to-work scheme, rail season ticket loan
* Professional Development and Recognition: continuous development support; recognition programs
* Community and Impact: volunteering and give-back initiatives; significant impact opportunities
* Equal Opportunity Employer: Convene is committed to an inclusive and diverse workforce
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