Whistlefish has become a leading art and greetings card retailer in the South West. We sell a wide selection of cards, wrapping paper, art prints, canvas art and gifts direct to customers through a network of 12 galleries and a burgeoning online presence.
Central to our business is our Head Office in Redruth, Cornwall, where we have a Customer Service team that provides support to all areas of the business.
We now have an opportunity to join our Head Office team as a Customer Service Administrator. As part of the customer service team, you will act as the first point of call for our customers via telephone, email, and social channels. We are looking for someone with a positive can-do attitude, who is happy and to speak to customers on the telephone and has good writing skills.
Personal Profile:
* Positive self-starter
* Confident and approachable with excellent communication skills
* Happy working in a fast-paced environment
* Highly organised with attention to detail
* Confident telephone manner
* Excellent written and verbal communication skills
Main Tasks and Responsibilities:
* To provide a welcoming environment for our customers and visitors both in person at our Head Office and on the telephone or by e-mail
* Work within the processes and procedures laid down by the company to ensure that orders are attended to swiftly and accurately
* To be knowledgeable of all products and promotions, in order to advise customers correctly and confidently
* Taking orders and payments over the telephone
* Support customers patiently with good manners and humour
* Data entry of basic financial and other documentation as required
* Dealing with incoming and outgoing post, and to liaise with our delivery suppliers
* Support other departments if necessary (ie picking and packing)
This position is 40 hours per week working Monday to Friday, with a half hour unpaid lunch break. Your working day would be 8:30am - 5:00pm.
You'll be part of a business that always delivers a great service – and that means you'll need to share our very high standards. If you are a customer focused professional looking for a role where they can really make a difference, apply now, and join a growing company within the creative retail industry.
Job Types: Full-time, Permanent
Pay: £25,400.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* On-site parking
* Work from home
Work Location: In person