Employment Type: Permanent - Full Time
We are seeking a highly organised and discreet individual to fill the role of a Lifestyle Reception Assistant. Support the team with travel arrangements. Act as a liaison between guests and hotel staff to ensure seamless communication and service delivery.
Liaise with various departments, including housekeeping, front desk, restaurant, and security to ensure smooth operations and seamless guest experiences.
Knowledge of local area: Stay updated on local events, festivals, exhibitions, and other happenings to provide guests with accurate and relevant information. Maintain a comprehensive database of local attractions, services and contacts.
Travel and Security Coordination: Collaborate with security and concierge personnel to ensure the safety and privacy of the client during travel and public appearances. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
Performance Responsibilities
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.
Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve.
Performance Will Be Checked Against The Following
~ Detailed objectives will be set through the Personal Development Review (PDR) process
Experience in a 4-star or 5-star hotel or any other lifestyle/distinctive brand is desirable but not required
A good command of the English language. Additional languages are advantageous
Full clean UK driving licence is desirable