Job Title: Hospitality Duty Manager
Location: Metropolitan Bushey
Reports To: Operations Manager
We are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take our team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself.
Position Summary:
The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the Metropolitan Bushey during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact.
Key Responsibilities:
* Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency.
* Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards.
* Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment.
* Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards.
* Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage.
* Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience.
* Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience.
* Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability.
Key Requirements:
* Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment.
* Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills.
* Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction.
* Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff.
* Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage.
* Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment.
* Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs.
* Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations.
What We Offer:
* Competitive salary
* Opportunities for career growth and professional development
* A supportive and collaborative team environment
* The chance to work in a multi-functional event space
* Employee discounts on services
* A chance to be part of a team that's passionate about creating memorable experiences for our guests
About the Metropolitan Bushey:
At the Metropolitan Bushey, we are a team of hospitality professionals dedicated to providing exceptional service and creating memorable experiences for every guest who walks through our doors. As a destination of choice in our community, we offer a sophisticated yet welcoming environment that reflects the highest standards of quality and care. We're looking for a Hospitality Duty Manager who shares our passion for excellence and is committed to upholding the values of our brand.
How to Apply:
If you are a hospitality professional who is passionate about service and dedicated to ensuring a first-class guest experience, we want to hear from you Please send your resume and cover letter outlining your relevant experience and why you're a perfect fit for the Metropolitan Bushey.
Salary to be negotiated based on experience
48 hours a week contract.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking
Work Location: In person