Real Time Resource Analyst - Fleetwood, FY7 8SSSalary: £24,937 to £26,598 a yearContract: PermanentWorking Pattern: Full-timeReference Number: G9914-25-0232 Job summaryAn exciting opportunity has arisen to join our Workforce Management Team as a Real Time Resource Planning Analyst. The position will take avital role in the day-to-day flow of work across the service ensuring the right work is allocated to the right people in line with the Service priorities supporting the forecasts and plans for the NHS Retirement Services to be achieved.What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Flexi time o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease scheme o Access to a wide range of benefits and high street discounts!Main duties of the jobA key challenge over the coming years in NHS Retirement Services is ensuring that plans and modelling is aligned to the NHSBA's digital agenda, encompasses all legislative changes and that the opportunities this is expected to provide are fully understood and maximised so that plans reflect the evolving nature of our services.Working with the existing Forecasting, Planning and Workflow Managers you will be responsible for ensuring the seamless running of the day-today allocation of work, ensuring the right work is allocated to the right people at the right time to meet the business requirements maximisingavailable resource.You will be responsible for providing required reports to Operational areas and Forecasting, Planning and Workflow Managers timely ensuringaccuracy. Providing progress reporting for operations in real time to aid proactive management and performing analysis to aid service improvements helping the NHS Retirement Services to ensure the best service for our customers.Experience of working in a similar role within Forecasting and Planning is desirable but not essential, as well as experience with a ManagedService environment. The post-holder will be naturally curious looking for improvements and new opportunities around both processes andtechnology but balancing the need to achieve tight deadlines.About usHere at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.Job descriptionJob responsibilitiesIn this role, you are accountable for1. Encourage the effective use of the Workforce Management Tool across all suitable levels within the operation.2. Provide accurate daily reporting on performance.3. Real-time monitoring of the Work Manager system ensuring resource is optimised. To include queue and adherence monitoring.4. Intraday monitoring of average staff productivity against schedules to maximise resource efficiency.5. Ensuring business SLAs are at the forefront of any business/strategy decisions as well as being able to justify these decisions.6. Act as the voice of the customer ensuring the business is kept informed of any issues affecting priority work levels.7. Review the variations in the clearance against capacity expected, mitigating where possible.8. Allocate work to staff based upon skill levels and availability, ensuring sufficient workloads is provided for the duration of their working day.9. Analyse data to maximise resource available across all areas, taking into consideration skill sets.10. Incident management: log any incidents, informing the wider business of any issues where appropriate.11. Administering short- and long-term resource planning to accurately reflect business need.12. Escalate concerns regarding resource levels and workloads.13. Compiling and developing monthly/weekly/daily performance reports.14. Intraday monitoring of resource and work volumes to maximise effectiveness across the teams.15. Provide daily summary performance reports to Management Team.16. Support Ad-hoc reporting and projects within business delivery timelines.17. Update WFM system to improve accuracy to provide accurate MI for analysis.18. Participate and contribute to Daily Capacity Planning (DCPs).19. Complete any miscellaneous tasks/projects that may arise that are beneficial to the organisation and your ongoing personal development.Person SpecificationExperienceEssential Must have previous experience working in a real-time function in a multi-skilled environment Experience of a Work Force Planning Tool Experience of working in a Customer focus environment Intermediate MS Excel, Word and PowerPoint user Understanding of Statistics & Systems Desirable Experience of working in a Pensions environment Writing and reporting skills Experience of auditing QualificationsEssential 5 GCSEs or equivalent including Maths and English Desirable NVQ level 3 in administration Personal Qualities, Knowledge and SkillsEssential Ability to prioritise and escalate Able to manage a diverse workload Able to work to strict deadlines Able to work on own initiative Flexible approach to work Excellent communication Excellent interpersonal skills with the ability to positively influence others to the benefit of the business High level of verbal and numerical ability Team worker, friendly Discreet, confidential, organised Reliable and committed **** When applying for this role, please read the Supporting Documents on the apply page. ***